新山豪华百丽宫酒店 (Grand Paragon Hotel Johor Bahru)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Insufficient shampoo and shower gel.

Staff were friendly and helpful. Hotel is a bit run down and need to do a better job of cleaning the floors and replace the old towels

Bathtub- after using it for shower, the floor will have puddles of water. So slippery that I almost fell down , the shower curtain don’t seem to work to prevent the floor wet. The toilet bowl is very hard to flush

No comment

Food court just behind the hotel

yes

Firstly, the hot tub was not usable as the stopper was faulty, making it impossible to fill the tub. Secondly, room service closed before 10:00 PM, and we were charged simply for having a bucket of ice delivered, which was unexpected and unreasonable. Lastly, the check-out experience was unpleasant. The staff (a lady at the counter) was rude and reprimanded us for being 15 minutes late past the 1:00 PM check-out time, warning that we would be charged a half-day rate if it happened again. Feedback noted on our end as well, this will be our first and last stay at this hotel.

Maybe can put a good customer service at front desk.. Breakfast not as expected not worth..

The hotel is within walking distance to KSL Mall and some of the eateries we visited. Hotel staff are also very friendly. The room upgrades also came as a pleasant surprise for us even though it's only a 1 night stay booking.

Clean and pleasant