马德里亲爱酒店 (Dear Hotel Madrid)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Location was walkable to most of the city. Really enjoyed the rooftop plunge pool after a hot day of sight seeing. Loved the filtered water stations to refill our water bottles. Staff was very friendly and helpful.

Excellent location, extremely crowded and €40 per night parking is two blocks away, so better plan your travel, roof top bar offers incredible views and the staff is very attentive, service was good, rooms are clean. Overall 5 stars if I ignore the hotel’s response to an incident where the elevator broke down and no staff was able to help us out, technicians were delayed and unable to help at that time, mind you it was only 23:30 and we had to call a rescue team ourselves (luckily a local was with us when the emergency happened) otherwise we would’ve been stuck still because our phone service isn’t local, therefore we can’t make that type of calls. We got offered a breakfast or a bottle of cava (which we accepted) for the incident.

Amazing hotel and staff. Simply beautiful. Gorgeous view from room. Spectacular rooftop pool and bar. Staff are incredibly welcoming and helpful. 10 out of 10.

The location and staff were great, good value for money given how central the location was. However the hotel quality and amenities make this hotel a 3-star at best; rooms are quite outdated and bathroom feels dark and stuffy.

The staff were so friendly & helpful, excellent location right on Plaza de Espana, Metro Line 3, so easy to get anywhere, and the rooftop pool and bar were what drew me - they didn’t disappoint - not least as I was there for a major heat wave. I’ll stay again when I come back next year for sure.

During check-in, I was told breakfast was included, but at checkout I was told otherwise. The complimentary Wi-Fi was also very unreliable, even after I was provided with a router. The biggest issue, however, was the air conditioner. Whenever it was running, there was a very loud noise coming through the wall, along with an electrical-like smell, as if the unit was overworking. It made the room uncomfortable and made it difficult to relax or sleep. Would I stay here again? Possibly. The rooftop was beautiful, the location is excellent, and the staff was very accommodating. However, the air conditioning issue significantly impacted my stay, and I couldn't wait to check out so I could finally get a good night's sleep in a cool, quiet room.

Great hotel with exceptional staff. Room was cleaned everyday with fresh towels. The hotel is in a good location. Loved my stay.

This is a very, very well-located hotel with a great rooftop bar (and no need to imbibe). It has a fabulous view of the city. The hotel is contemporary in design, but not as well thought out as it could be. There was no work surface in the room that made it easy to use a laptop. There is no shelf in the shower to hold anything. No in-room coffee pot. The "eye" for design conflicts with usability. More easily correctable is its little-less-than-acceptable housekeeping. The management needs to spend a tad amount of time supervising its staff. The same situation exists at the front desk. The hotel's management is just a little short of what it would take to make it great.

Great

Lovely hotel with welcoming staff