哥打巴鲁瑞奈酒店-原-瑞奈大酒店 (Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel))

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Excellent hotel condition, professional staffs and great breakfast spread.

Excellent hotel , clean, comfortable , helpful staff, great breakfast choice and great value. Had a meal in the restaurant near reception and it was excellent. Staff are so polite and helpful.

Amazing hotel, staff are adorable, so pleasant and always a smile on their face, we had the kota bahru suite and wow wow wow didn't want to leave, breakfast was amazing, so much choice and lots made to order,

This hotel is absolutely gorgeous! Bed comfortable and clean. Staff very friendly. Food exceptional! The Billion Mall is connected so you don’t even need to leave the building to shop for fresh foods, clothing, electronics or sweet treats. There is a bowling alley on the fourth floor which was really fun as well. Really enjoyed this hotel. Be aware that there is no airport shuttle as the website advertises though, however the staff will arrange a taxi, make sure to have cash to pay the taxi if you choose that route. We ended up just doing Grab instead. Don’t expect a mini bar or soft drinks as advertised either. Lighting the room is a bit tricky, but once you figure it out the room lighting is great.

I had a great time at the Renai Hotel. The staff at the reception desk were always very helpful. The staff at breakfast were friendly and kept the area clean. Housekeeping was also very helpful and generous.

Great location. Awesome staff!

Alia was great ❤️ and the security guard

Enjoyed staying here.

Staffs are friendly and helpful and the hotel build is grand lavish. Point to the management, I stayed in 11th storey. there are birds nested on the ceiling around lift compound, and strong stench of pigeon manure detected. Despite I am there just for minutes waiting for lift to come, but this really turn me off. Mall beside hotel are under renovation and most shops are closed. I saw local family coming out from building with chips and grocery but I can't find supermarket inside. This made the hotel dull as I do not have much place to go (gym also under renovation)

Room is big but old. Toilet needs renovation as it look old, dirty and mold were everywhere. However, the plus point was the Front Desk staff. They were friendly and helpful, especially Hanis and her team who’s worked on 21/10/24 evening.