上城宫酒店 (Uptown Palace)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Good

I’m

Room was cleaned. Entrance door locked us out, trying to open it proved difficult and the assistance of a strong shoulder. Breakfast eggs were terrible and worse the service. Either they are short handed or don’t care. Same applies for the bar and service. When my adult sons with his wife joined us nobody asked what they would like to drink or eat. Made a claim to the manager he wanted to dismiss it by only charging us for the coffee. Definitely will not use this hotel even if they paid me.

“Convenient location, but the stay fell short in other ways. The staff wasn’t very welcoming — there was little to no engagement during our interactions. The furnishings throughout felt dated and showed visible wear. Most concerning, I found hair in the tub that wasn’t mine, which was a hygiene issue I didn’t expect. Location aside, the overall experience needs improvement.”

Room was quite spacious and clean. Staff weren’t that helpful or informative about what to do Disappointment with Rooftop restaurant not being open for our stay for dinner Breakfast was good

Breakfast is a must there.

Clean, ac was working , a little bit far from stuff but worth the cleanness and service

The breakfast was pretty good and was included in our room rate, but the scrambled eggs were powdered eggs (they were terrible) and if you want fresh cracked eggs you paid 8-12 euros. We stayed in the presidential suite. It was very nice and large room and had a nice view of the Duomo. The outdoor balcony was very large too. Unfortunately, the lobby chairs and sofas need to be updated. They smelled bad and had stains on them. Otherwise, you are about a 10 minute walk from the galleria shopping area. Nice hotel and once they update the lobby furniture, it will be much better.

Great Hotel. Reasonably priced.

This is one of my favorite hotels. To start with, the staff are very friendly; the cleanliness is excellent, and the breakfasts are great. The location is perfect—you can walk Duomo and galleria , and if you need to do some shopping, there is a pharmacy, a grocery store, a gelato shop, and restaurants all less than a minute away. I highly recommend it; it’s perfect.