海龟湾度假村 (Turtle Beach Resort)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Lovely place for families.

God look for the kids.

Nice Resort however rooms were dirty and the couch smelt like urine. Bathroom had not been cleaned properly and the room smell musty. Average stay.

Clean room and family friendly

Love spot

Staff were helpful and friendly, rooms were spacious, kid-friendly.

On arrival, our family suite was clean and well presented. It had all the necessities such as full kitchen, washer, dryer and outdoor amenities. Woolworths and pharmacy is a short 5min walk down the road which made things super convenient. The staff are very friendly and notified us when our room was ready for check in. Would definitely recommend and book here again next time we are in the Gold coast.

PROS: The resort was very clean, the room modern and well stocked - there was a proper amount of pots and pans and cooking utensils to make use of the kitchen. There were four separate pools; the Splash Zone was well appointed centrally to all rooms. There is a bus stop right outside the resort that takes you into the main train stations and bus/train/tram fares are 50c for 2 hours making it accessible and cheap to reach the theme parks if this is your focus. Transport from the airport is easy; with a bus right at the arrivals terminal, and stopping right outside the resort; 50c per person for the trip (as at May 2026). VEGAN's: This is a vegan Mecca. Within a 3km radius there are dozens of options, including dedicated vegan eateries. CONS: We booked through a booking agency (Wotif), which clearly stated payment at the venue, despite sending evidence we were hassled and threatened cancellation of booking if we didn't pay; inadequate amount of towels supplied (two would be fair, plus a pool towel - not asking for $5 per towel deposit). A bond was required on top of full payment 7 days in advance; cash could be taken but not returned as cash, wallet pay requires a return by direct deposit to the bank account; and a normal card still yields 7-10 days for refund. This is not listed as a requirement in the Wotif booking info. The staff on the front counter appear indifferent to this, and the phone service blame the booking service for having limited info they can send.

Amazing place to stay with little ones, we loved every minute of it. So much to do at the property that you wouldn't even have to leave to have a great holiday. Multiple pools, kids activities, a small cinema, mini golf and the apartments with smart TV but also things like toddler cups and plates. Bus and tram stop are literally in front of the door and the beach is a 5-10 minute walk away. If you forgot to take something, you can probably loan or hire it (cots, toys, books, pool towels, high chairs etc etc). Staff is super friendly and the restaurant has decent food and coffee. Would've given 6 stars if I could.

Travelled with grand daughters and we had a lovely time. One water slide operating while others under repair - girls a little disappointed initially but the one slide was very adequate and they had a ball. Other guests all friendly and kids played together. Thank you