礁石普拉亚卡尔海滩度假村及水疗中心 (The Reef Playacar Beach Resort & Spa)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

La pasamos muy a gusto! Todos muy atentos y amables. El lugar bien cuidado y limpio.

I've stayed at six different all-inclusive resorts, this was unfortunately my least favorite. The resort seemed understaffed, especially at the buffet, where we often waited 10 minutes or more just to receive drinks. While the staff worked long hours and appeared overwhelmed, the service experience was inconsistent, and some bartenders seemed frustrated when taking drink orders. The hotel would benefit from hiring more staff. The entertainment was very repetitive, consisting mainly of beach volleyball, pool volleyball, and similar activities each day. The entertainment team also lacked the energy and enthusiasm I've experienced at other resorts. The pools could have been maintained better. My son actually cut his toe while swimming, which was concerning. Dining options were limited, with the buffet being the primary choice during the day. There were two additional restaurants, but they were only available by reservation in the evenings. One highlight was the late-night taco stand, which we really enjoyed. On the positive side, the resort was small and never felt crowded. Because tourism was low due to the sargassum, we often had the pool almost entirely to ourselves during our seven-night stay. The resort did not meet the expectations we had based on our experiences at other all-inclusive properties.

Landscape

Property was cozy , clean and nice. I also enjoyed the evening entertainment a lot. The only thing that I wish was better is the food quality. The quality of Mexican food I get here in the US is way better than the food served at the resort. However, cleanliness of the facility and staff courtesy were more important to me I am not alcohol drinker. I wish there was a way to make up for people like me - better food quality and nominal fee for being served alcohol maybe? Thanks

We enjoyed our stay

Excellent 100 %

Everything was great besides the food. They need more Mexican authentic food. I’d rather the food a solid 3/10:((. Loved the staff and the drinks were amazing. Alermo was the best bartender ever hands down.

Very nice hotel. Friendly staff and the whole area was clean. Saw a lot of employees cleaning and doing maintenance to keep the hotel in excellent conditions. Pool was very clean as well and the main restaurant “Chula Vista” offered a different menu everyday. I would just say that a few improvements are needed in the seasoning of food to make it more delicious but presentation is amazing!

Need to do better with ensuring visitors have reservations for the Dinner, but overall very good experience

Upon entering the resort we were welcomed with champagne and helpful staff that assisted with our luggage. My husband and I enjoyed our honeymoon and appreciated our getaway at such a beautiful location within steps away from the beach. Resort has lots of amenities and a great a variety of food and drinks. Highly recommended!