悉尼贝斯沃特酒店 (Hotel Diplomat Sydney)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Very friendly and helpful staff, clean and comfortable room and good location near Kings Cross station.

Got hit with a bill that was no fault of my own but the guest who waited in the lobby and broke the winding part of the window which was old and due for replacement. The staff said I was responsible but failed to show me the video footage. She said I would have to contact the police to access video. Go figure! The bill was $656!!! Looking at the window this could be easily replace for under $50. It should be covered on their insurance. Will never stay here again. The room was small. Wifi was super slow. Better value elsewere. The lift too ages to get to the floor

Got hit with a bill that was no fault of my own but the guest who waited in the lobby and broke the winding part of the window which was old and due for replacement. The staff said I was responsible but failed to show me the video footage. She said I would have to contact the police to access video. Go figure! The bill was $656!!! Looking at the broken chain for the window this could be easily replace for under $50. It should be covered on their insurance. Will never stay here again. The room was small. Wifi was super slow. Better value elsewere. The lift too ages to get to the floor

The staff at the desk were wonderful. Very helpful, cheerful and willing to help.

Don’t recall the lady’s name at the front desk but she was very kind and helpful… Thank you!

We have stayed here many times and the staff and services they offer have been nothing but five stars! I will continue staying here again at this budget hotel

I had a very disappointing experience with my recent stay at Hotel Diplomat. The issues started right at check-in. The process was handled poorly, and my interaction with the staff member on duty was far from professional or welcoming. It set a negative tone from the outset, which is not what you expect when arriving at a hotel. What’s more concerning is the complete lack of follow-up. I specifically requested for the General Manager to contact me to discuss my experience, yet I have received no communication at all. This lack of response speaks volumes about how little value is placed on guest feedback and service recovery. Unfortunately, this experience has left me feeling that guest concerns are not taken seriously. I would not recommend staying here based on both the service at check-in and the absence of any meaningful attempt to address the issue afterward.

Very clean, tidy with all the key amenities. Centrally located

Was an ideally situated hold. Clean room and efficient staff. Thanks for your efforts

In the middle of Kings Cross so all shops immediately present.