苏梅岛W酒店 (W Koh Samui)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

We traveled with kids age 9 and 10. We were so impressed by the cleanliness, the amenities, and the helpfulness of all staff including the security guys that monitor traffic on the property. Our pool was maintained and clean. The food at Namu was incredible. The breakfast at the kitchen table every morning was superb. Again the staff were so accommodating and friendly. The sweetest thing was the sweet spots scattered through out the property for a fun ice cream treat and cold water. Thank you W Koh Samui for making our vacation an unforgettable one!!

What a sad way to end a romance package with my girlfriend. I stayed at the W Ko Samui for three nights as part of a package. On day two I got severe food poisoning from a papaya salad cooking class that was included in our package — high fever, couldn’t keep anything down, completely bedridden. When my checkout day came I was in no condition to travel. I called management and asked if I could stay one additional night at a reduced rate given the circumstances. They quoted me a rate higher than what I had originally paid. The hotel was nearly empty. I explained the situation and how unreasonable it felt. They didn’t care. Because I was genuinely too sick to move to another property, I had no choice but to pay it. I’ve spent the last four months traveling throughout Asia and have stayed at numerous Marriott and Ritz-Carlton properties over the years. This was without question the worst customer service experience of the entire trip. Not a single gesture of goodwill — no acknowledgment that their cooking class made me ill, no flexibility, nothing. At this level of hospitality there is no shortage of competition. They have lost all of my future business, and I’d encourage anyone considering this property to keep that in mind.

Great!👏

Excellent hotel.

the staff is providing great service, the food is good, the japanese restaurant fantastic, the rooms ok BUT the hardware is exhausted

Whole resort feels run down and neglected, definitely not 5* quality

Excellent place

The staff are extraordinary at this W property, the stay wouldnt have been the same.without them.

Amazing place … out of this world 🌎

Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..