Peppers Blue on Blue

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Location, pool and grounds are fantastic. The room that we stayed in could use a little bit of TLC and furniture refresh. But the balcony overlooking the pool and marina over a night time was great.

Nice hotel in a good location. Very good sized 2 bed apartment. Shame the hotel doesn't have a gym but there are nice routes for a run right from the front door. If I was booking again I'd request a room with water / pool views. Our room had a lovely balcony but since it overlooked the main carpark and bottle shop we didn't really use it.

The location is very convenient, it is right there as you get off the ferry. It is also handy to the bus and to the supermarket, cafes and restaurants in Nelly Bay. The staff were friendly and helpful. The room was clean and nice enough. The room wasn't cleaned/serviced at all while we were there, which wasn't a huge deal, but I was expecting, with the price that we paid, that it would be. The pools were freezing cold so we went in the Ocean instead and didn't use them at all. They would probably be better in Summer/hotter weather. The local rock wallabies are just a short walk away.

We were given a room with a view of the car park. It was particularly ugly and not shown in the photos before booking. When we complained we were upgraded and it was perfect. No fuss at all.

The cleanliness and overall condition of this property fall well below any reasonable standard and are genuinely shocking. Given the cost of the stay, the extent to which the property appears dilapidated and poorly maintained is entirely unacceptable.

The shower drain had an issue and water would back up while showering, so I reported it to reception. They advised they would send maintenance, which they did, however they used a chemical with a very strong and unpleasant smell. I raised this again with reception and had to request that we be relocated, which was eventually arranged. I would have expected the hotel to offer a room change before carrying out maintenance, rather than us needing to ask. The breakfast was also disappointing. The quality was poor, with mostly frozen pastries and very limited variety. The cooked breakfast was overly oily and had a noticeable smell of burnt oil.

Room smelled damp once air con was turned of no air duct in bathroom steam everywhere when showered leaving clothes in closet damp

I was upgraded to a harbour view room in building one from a car park view - so that was very grateful. But I more looked at an overgrown tree that obscured any Harbour view. The first door in building one to my door was humid and wet. Rusty stain running down the door on the inside. Room was two twin beds pushed together, but side tables not rearranged space wise so obvious they had just pushed the beds together. Booked on Expedia so no daily servicing of the room. On first morning alarm sounding since around 5am. Turned out it was the key pad of the unoccupied room next door - no one else could here it beyond the confined space of my room and that room so I had to listen to it for four hours before I went to the front desk.

Room was dirty, dirty used tissue on the floor near the tv and a big dirty work boot print next to the toilet, the bathroom floor was filthy, after putting the bath mat down then hanging to dry the back was absolutely filthy from the floor as well as hair on the floor. Went for breakfast and everything was cold and I mean everything, I did take my all of these problems to reception and was truly pretty much dismissed. I took my partner there for Valentin’s day weekend and was so disappointed, and the money out laid did not even come close to meeting what we received. I will not recommend peppers to any of my friends because that’s my reputation and that’s something Peppers should be doing.

Great customer service, room was spacious and comfortable and had a wonderful stay.