上海皇廷世际酒店 (Royal Century Hotel Shanghai)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The hotel itself is nice enough - a bit grandiose - but the decor is dated (gold, marble, crystal etc). I had no major problems with the hotel or the staff once I was there - but in the lead up to my arrival - they did not reply to any of my emails. And the description says there is a free round trip airport shuttle, but when I called them, they said this doesn't exist, but then when I arrived, it seemed it does exist - but I could not book it because it has to be done in advance (it's still not clear to me if it exists). If they replied to my emails at all, I could have arranged things in time. The room was large but could use some extra seats - when we ordered room service there was just one chair to use to eat at the desk... not great. However, the food quality of the room service was good. The bed was extremely large, so, some people may life that too. Overall, the stay was a good overall value (since the cost was low, and I just needed one night) - but the service was pretty poor since I could not reach anyone by emailing them through hotel.com and when I called the communication was difficult. The hotel may have been impressive 20 years ago but now is just kind of an old formerly high class hotel. It's fine if you want somewhere near PVG for 1-2 nights.

Loved this property! Can’t wait to stay here again! Make sure you try the breakfast breakfast buffet everyday!

Safe were very friendly and helpful.

Safty

I liked everything the only issue at times was the lack of English speaking staff. You must remember that you are in China. I have stayed at this hotel many times and the number of English speaking staff is improving.

It is amazing hotel. Everything is just amazing. Very Spacious Room, Comfort and Clean Bed, Nice Airconditioner, Tasty Breakfast, Even motorized curtain and screen. Only two things I feel sorry are water pressure is weak for shower. and Shower booth is too small. Bathroom is big, so they have a nice bath tub, but shower booth is very small. :)

Staff is not so helpful. Need to inprove the service, like help customers carry luggage ans so on.

Amazing! I will come back here. Room size very large and with beautiful city view.

good condition, excellent breakfast. Helpful staff.

BE AWARE!!!. We set up the shuttle pick up but they never showed up!!! The main reason I booked this hotel is because for the shuttle service. VERY disappointed.