巴厘岛美佳精品酒店 & Spa (Mega Boutique Hotel & Spa Bali)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

I've travelled to 29 countries and never left a hotel without actually staying there. This was a first. First, the room was disgusting. The toilet, the sink. Black mold everywhere. I'm enclosing pictures here. Secondly, the Internet was so slow - it was impossible to do even basic work. I'm enclosing that as well. Thirdly, there was no hot water in the shower and I had to shower with the cold water. Fourthly, the floor in the sink area was literary coming off like absolutely loose wood. Lastly, there was no hand soap or any other amenities that you expect at a minimum. I feel like I was catfished by a hotel. As soon as I found another hotel I left. The hotel has refused to give me a refund.

lack cleanliness.

While this hotel was still great value for money, there was a significant amount of things thay were not as advertised. The booking should have included a welcpme drink and boasts about having both a swim up bar and restaurant bar, but neither of these bars exist now. It also advises a restaurant abd 24h room service but the restaurant is only open for breakfast. The resort looks as though when it was built it would have been beautiful but I presume COVID hit this place hard..

CATFISH HOTEL - There was no mini bar, no basic needs, phone in my room did not work so i couldnt order food. I went to the gym which looked nothing like the photos and when i came out they were pulling up the pool deck and i had to walk across a plank! So unsafe. I also heard loud noises and babies screaming all night. Hotel looked nothing like the pictures at all. Such a horriblw experience.

Too many cockroaches in our deluxe room.. spider webs everywhere, heaps of noise..

Nice staff, nice pool....breakfast is a bit boring after a few days. Rooms are abit dusty, but still ok. Theres a lot of mosquitos here so make sure bring repellent. Overall 3.5/5.

The property is good, they gave free upgrade from Deluxe suite to executive suite but executive suite was smaller compared to Deluxe and we couldn’t use bath, no aircon, too hot and couldn’t keep toiletries open cockroaches and lizards were everywhere as this bath was outside in balcony. Other deluxe suite no proper cooling. Couldn’t sleep properly it was too noisy the whole night.. vehicle’s sound and there was temple next to hotel the whole night some song was going on.. we couldn’t relax and have a sound sleep. Also, Had very bad experience at restaurant downstairs, I just went and asked for glass of water as I was getting bad hiccups but guy refused to give a glass of water. He is telling me it’s only for staff and customers get two bottles of water in their room.. I don’t know how they can expect us to go to 6th floor when a person is getting bad hiccups and all I wanted is two sip. I even asked him just give me half a glass he said it’s only for staff.. very very disappointing.. I will never go back to same hotel again.

I think there are different things are not good. Service for breakfast is not efficient. The tables change customer and don't clean. And when the food finish the don't put more. Only if customer ask. The hotel needs clean more..... And service will be better.

Tolet have ants, brown color towel with bad perfume smell and breakfast tables unclean....etc

The room is lack of cleanliness