皇家艺术之家 H 大教堂饭店 (Royal Art House H Duomo by ClaPa Group Dislocated Hospitality)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The shower is not good, the room was to bright at night, takes too long to open the front door, especially at night. Check-in was not friendly. I didn't like it all

The property listing was very misleading, they didn’t have laundry or breakfast. The owner also never replied to any of my questions or messages making it hard to communicate any of the issues I was having. The room was quite filthy and the bed was broken and extremely uncomfortable due to broken mattress as well.

This place is definitely a scam. First on my list of things, no where on the site or through any messages they send you prior does it say that the “main office/ reception” is in a separate building entirely. It wasn’t until we showed up to our booked location and began the “pre check in” paperwork, that we discovered we have been provided with no information on how to get into the building or any other details about our room/ single night stay. We were at a loss and getting irritated. A nice gentleman that lived in the same building tried to help us, it wasn’t until he noticed that the address listed in the small fine print at the bottom of the check in page was in fact not the one we were at… the address listed was literally the opposite side of the city! The biggest frustration is that this isn’t stated anywhere and the only thing you need the “office” for, is to give you the door code that prints off on your receipt…. The room is average, at the end of the day we just needed a place to sleep. If you like rock hard hotel mattresses then you might consider this place. Our next biggest frustration(and I’d say most important) is they never gave back our $200 damage deposit, we were there for a single night!! All we did was flip the covers over and sleep, how is that considered damaging property?!!!! Our total cost was supposed to be $82.92CAD(which is also stated on the receipt) but were charged $323.97CAD to the card that was placed on file.

Where should I begin.For whatever reason you have to go to another location do the whole check in yourself on an iPad. Our stay was very close to the station, picked it especially as it’s hard for my mom to walk long distances.Then I find out that we first have to go to the check in location and not our actual stay location(which is more than 2km away).But I have to say thank you to the person who was kind enough to ask the driver to drive us to our location that was very pleasant.Although what happened after was very strang.I asked at the check in about certain amenities(like kettle and fridge) she said yes but truly she didn’t understand anything it seems, as when we got to our room there was no kettle.I wrote to them, no response for about half an hour then I wrote a big message, finally a response. However not with a solution but with an accusation.“First of all, we are working and we cannot reply IMMEDIATELY to our guests.You write 30 minutes ago, not 3 hours.Be respectful of our work” to me 30 minutes of silence from the people that you require help from is a long time.It would be much better if I was replied to in 5 mins with a message saying please wait whilst we are sorting out your issue,then I would have no problem with waiting. Kettle was brought with no cups, strange smell in the room, broken shelf and shower. The check out is strange too a lot of unopened doors but you have to leave your keys upstairs, so before you leave you have to open them and then go back.

Very nice hotel and room was cleaned. Perfect location as well. Highly recommended it.

Horrible place. The duvet didn’t have a cover and there were brown stains on it. Also - if you can’t check in before 21.00 beware of the late check in fee!

Every single thing about this place is confusing. For starters, it is not located where the reservation says, it is not looking like the pictures suggest, and it is not even called the same!!! In addition, even the reservation is not located at or near the property! Just ridiculous. If only i knew, i would have staied away at all costs!

The property was in a great location on the edge of the old quarter. Staff were friendly and helpful, and the rooms were great. Would happily stay again, there is also a great pizza place a stones throw away that was one of Naples oldest pizzerias.

Fantastic staff, great rooms and great breakfast (the coffee is incredible)!

I can't actually comment on what I liked or didn't about this property because we DIDN'T ACTUALLY STAY IN IT! When we arrived at this property to check in (which took almost one hour as we had to wait for others to also check in) we were made to walk 500m down the road (not suitcase friendly) to another hotel (not even the same company) where we were given rooms. The room itself was acceptable so I didn't initially make a complaint. However, after our four days of staying there I have been left completely unsatisfied with the change. The new hotel was now 500m further away from town, the train station, restaurants. It was located in what I can only describe as the ghetto of Naples (my husband and I literally had to run away from an armed carjacking outside the hotel one night). There were no restaurants nearby and we simply did not feel safe. The entire four days we were at this place, NOT ONCE was there someone at the reception desk. We entered and exited the building often. At the end of our stay we had no idea how to check out so just left the keys on the desk. I have never stayed in such an unorganised place before and now I am referencing BOTH hotels! What an absolute sham. I DO NOT RECOMMEND YOU BOOK THIS HOTEL!