槟城瀑布酒店 (Hotel Waterfall)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Good service by the staffs.

This hotel is located very close to the botanical gardens and a national park. They are beautiful and worth the trip. The staff were great.

hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)

I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.

Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so

Very good value for money. Friendly and efficient staff.

Near by temple

It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms



We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.