海利亚海滩度假村 (TUI SUNEO Palm Beach Skanes)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Ce fut un très bon séjour, le personnel très pro, nous donnons un 10 sur 10.

Es war kein gastlicher Aufenthalt und bei 48 °c die Klimaanlage abzuschalten ist eine Frechheit!

The reception dude, is so entitled and got an attitude. Also, there is no lock on the inside of the room door. Which allows the room service to come in at anytime they want and it did happened. Honestly i was disappointed i had i spent 3 hours there, then i went and i changed the hotel

Toutes les portes fermés à 23h. Pas d'éclairage dans le hall et les couloirs. Pas de climatisation. ....

nekvalitni jidlo

En général, une note moyenne, tout est moyen. Les chambres sont pas mal, la piscine est un peu sale. La vue de mer est bonne, aussi la plage est belle.

Sol de la chambre sale, pas de produits de douche dans la salle de bain, éclairage dans les halls inexistants petit déjeuner déplorable

It was extremly dirty. Staff was not friendly. Our room was not ready at check in time so we had to wait 1 hour in the warm lounge. No apology and no water to be offered in the heat. It smelled poop all over the hallways and it even was poop on the hallway floor. The room we got were a mess. No toilett seat on the toilett that was still dirty. The hand sink was stuffed so the water flooded over and made the bathroom floor wet. The whole room was dirty. The staff didnt do anything about it after our complaints. Dirty pool, dirty pool area, way to loud music. DO NOT STAY THERE!

I stayed in this hotel with my family from august 12 until august 17, 2013 with an All Inclusive option. This is a 4 star hotel and therefore one should expect a certain quality. When we first cheeked in we found no TV in the room. After complaining to the front desk we got a a small and old TV next day that had only one channel working (the local TV channel). So we complained again and the person at the front desk promised to fix the problem. Until the day of our departure nothing happened. AC was not working in one of the rooms and did not get fixed. Every time we complain about something we had to follow suit otherwise nothing gets done. No Internet in the room Waiters and barman were rude and were making bad comments about clients in the local language. Some of the comments were about the quantity of drinks/food that clients consumed although entitled to (All Inclusive). Waiters were busy flirting with clients. I was served beer in small glasses and when I complained the barman explained that many clients tend to over consume and that's why they serve in such glasses.Food quality and taste at best average and for the first two days of our stay poor. Water runs out from the main restaurant and we get to be served by the glass. At times we had one bottle of water after we insisted. Personnel in the main restaurant (waiters, cooks,...) were overwhelmed and were unable to control the flow of clients. Arrive after 30 minutes of the opening and you wont find a clean table.

Although it is a 4 star hotel, in my opinion it is more like a 3 star.