凤凰城北凯悦嘉轩酒店 (Hyatt Place Phoenix -North)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Our room was not well cleaned. There was yellow globs of stuff in the shower on the walls, there was food crumbs and candy on the floor, fingerprints on things, misdirection on vending machine and ice maker (3rd floor), the pool was green and did not look cared for, bedside light not working on one side. Dark hallways with flickering lights.

The property was dirty. They might have been trying to go through a remodel, I don’t know. We arrived at 11pm and left at 10am and neither time there was a trolly available for our suitcases. The person as the front said someone must have it, but it’s highly suspect that it would still be gone less than 12 hrs later (she was the woman sho checked us in at 11pm and she admitted it was not there all night), I honestly don’t think they have a luggage cart. I say all this because my family of 6 is on a road trip and have several suitcases, coolers, random boxes that we now have to bring in and lug up to our room in 104degree heat, TWICE now. The hotel was dirty, the breakfast was adequate, but our overall stay was just bad. Will not be staying here again when we pop into town to visit family.

Breakfast was great, staff was awesome loved the pool would stay again

Quite an average Hyatt Place. This is the first one we have stayed at that we will not return to. Noisy highway, hot hallways and rooms, average stay at best. Sorry Hyatt - you can do better.

During our stay we found several water buggs, cockroaches and crickets in our room. When we attempted to tell the front desk they told us that any issues, credit or adjustments need to be we addressed with Expedia because we booked thru Expedia. This was the most disgusting hotel staying experience. The hotel is going thru a renovations process but it is filthy and over used. We requested several times to have extra towels delivered and absolutely no one showed up. The operations are a night mare and a paying public should not have to put up with this lack of service This propriety should be taken off the market and health department should have a stringent inspection. No one should have to put up with such terrible lodging conditions and lack of service. We expect a full refund.

We should have been informed that the pool was not operating.. Phoenix in the summer..112°...the pool was an amenity that caused us to choose your facility and we were not given the option to choose someplace else since we werenit informed.

Property was not at all what it appeared to be online. Pool was out of order and being renovated, but we did not know that. One of the elevators was not working. Had to switch rooms because the air conditioner and fridge were broken. Staff was very sweet and helpful, but the property is in poor condition.

No room service while I was their

Pool was closed.

Everything was clean until we found a large dead roach inside the restroom.