凤凰城北凯悦嘉轩酒店 (Hyatt Place Phoenix -North)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The check in staff was great! She was always friendly! The hotel is worn but is under going a renovation. But it was clean despite the age of the rooms. Breakfast was okay.

Clean room, great staff, amazing breakfast! Overall a great hotel.

hotel was under construction but 3rd floor was accesible to the public and was a hazard, no signs posted , tub showed mold, had to leave a day early because of mold

The pool was not clean. We could not use it. There are signs that say there are renovations being done on the property, but we do not see any renovations being done. The pictures on the website must be from a few years ago because the rooms are very worn and outdated. The couch was very old and torn when we pulled the bed out. The mattress was a very old and worn. We decided not to use it. They did allow us to move to another room, but the pullout mattress was the same way as the other, so we just stood in the original room. The breakfast was OK. On a good note the staff was very nice and the location was close to my family that we were visiting.

I’m good

The hotel was under a major renovation, but that is not reflected on the Expedia site. The pool was not working; there were chips in the paint in the lobby and everywhere else. Breakfast not served one of the days of my three-day stay. Rooms are only cleaned every other day which is tough because the dirt is so ground in that you can smell it. Carpet in hallway to my room had a giant gash out of it that went to the carpet pad, it was a hazard. In addition, the hallway carpet in halls and in rooms was ancient, filthy and stained. Hand railing in one of the main elevators fell off when I bumped it. Hotel difficult to deal with even though the construction limited customer experience and Expedia still charging top dollar. My recommendation: wait this one out until renovation is complete which by the looks of it will be at least late 2027.

Great central location in Phoenix right off the freeway. Nice facility with big rooms and free parking.

Great location & free parking

Parking was fine, the room was clean and everything on the room was very clean. Staff was nice gave us each a water bottle as a courteous for a welcoming to the hotel. Breakfast was fine

yes