白金花园酒店 (The Noble Swan Hotel New World)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Not very clean, the staff couldn’t speak English which made things harder. Room was dirty and there was dust and crumb like things in the beds and the shower was dirty. There was a bug underneath my pillow and there was a bunch of dead bugs everywhere. Would not recommend to people who want to stay somewhere nice. More like a backpackers hotel or for people on a small budget and small rooms.

Room so small and dirty stuff tv no work etc… I do not like price too high

I make reservation online went I checking the place very dirty the door locked broken everything unsafe I want returns my money they’re not returned liar, unprofessional I want to report to Expedia I want them to return my money? Please help

Very convenience go anywhere Safe

Not enough light

It was not the room from the photo

We were given the wrong room. We booked a family quadruple and were given a triple room which was half the size of the family quadruple. When we questioned the room we were told that they were fully booked. It wasn't until we went back a second time and showed booking email that were given the correct room. Location was excellent, but we would not stay again.

The only things that have prevented me from giving this hotel 1 star is the location and the front-line staff that assisted me in securing a room change to their sister hotel because the management staff of the hotel were unresponsive when contacted by the support team at Expedia. The original room given requires many MANY updates before continuing to rent out the space. The room is extremely pungent with moth ball scents that seep into your clothing and belongings even if you stay there for only one night! The bathroom has bugs similar to appearance of "silver fish bugs" that crawl in and out of the drains. AC fan panels are broken so it can't adjust direction of air being blown, but hey at least that works. There are holes in the bathroom door covered by giftwrap similar to the colour of the door. The bathroom itself needs the flooring redone because the water pools into a corner and will stay there overnight unless you'd like to mop it up yourself. Their sister hotel has rooms in better condition, but this is my warning that if you care for a comfortable stay or would like your family to enjoy a restful night's sleep during your trip then stay away from this location. Another warning is not to pick up their free candy out front at the sister hotel, my mom did and the best way to describe what I saw looked like an explosion of tiny lice looking bugs crawling out of the candy and up her arms they were all over and move very fast. You've been warned!

Clean room update with no ex $$$

empty minibar.no safe,do not flush any toilett paper to the toilett sign.20 years ago been the room that condition like on the pictures.next morning checked out.no refound.the hotels.com tried to contact with the hotel but no answer.