休斯顿/购物中心凯悦嘉轩酒店 (Hyatt Place Houston/Galleria)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Everything was nice. The sofa bed had dirty sheets upon arrival. Otherwise it was fine

N/A

The Room was bigger than pictures and clean, we loved our stay there for two nights. Staff members are very very nice.

Room was clean and cozy. The staff were very nice and pleasant. Typical continental breakfast. It is a valet parking. Overall, the hotel is in a nice and safe part of the city and it is close to many restaurants and shops.

Only issues is the parking only valet they provide and it’s $35 and also the room I was in carpet spent like mildew but everything else was perfect

Good

At time of booking be aware valet parking will be charged from a $100 deposit made at check-in. We paid $37/night + tax. I’d say the hotel maintains a clean environment. You cannot access the guest room floors without your room key. My only minor complaint was the random stains on the rugs, smudges on glass, dust over headboards, a clump of hair found on the carpet… there were some strands of hair but I understand that with industrial washer machines hair will get caught on towels or bed sheets. Other than that, I suggest just making sure your room was clean made ready. I’m sure the staff at the hotel would’ve sent house keeping, but we were here for two nights/1 day. It wasn’t the end of the world. We liked having several food options across the street.

Thank you

The place itself is beautiful and the rooms are great. Booked the queen room with 2 beds and it was spacious. It was clean however the shower gel was not stocked, completely empty. We checked in at 1:45am on Friday and were told that breakfast runs from 6-10am however on coming down at 9:45am the breakfast was already done. It was closed at 9am. That’s when the front desk told us that weekdays breakfast runs between 6-9am and weekends 6-10am. She asked the kitchen and they said they can only give us yoghurts. Only upon asking for the name of the lady who checked us in and mentioning that I’d like to leave a review that’s when the front desk manager offered us a sandwich which we appreciated as we were given wrong information. There was also a big cart trolley (maybe for collecting dirty towels) left outside our door from the time we checked in to time we checked out. Really not pleased with my stay based on my experience but the hotel is good.

Once again We loved the unique pool. The staff are superb!!