赫拉德北极星套房酒店 (Herald Suites Polaris)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Staff all very friendly and polite. Was a pleasure to stay there.

Friendly staff , convenient area I have no complaints. Wish it had a pool but that's no one fault ☺️

Highly recommend this hotel ! We stayed in Manila for a quick trip. This hotel was in a great location; close to shops, bars, the mall, and local food vendors. The hotel had great customer service, with staff available at all hours and security present at all times. Everything was very clean and the breakfast was delicious! I would highly recommend staying here and will book again :)

The property was clean & the staff were helpful, it was a handy location

Very good

very good location room was decent bed was not comfortable mattress very hard

This is an older hotel with limited amenities. If you are looking for a decently priced hotel with basic amenities and basic breakfast then this it. Older room, with good bed, well functioning A/C, they have a refrigerator and complimentary 2 bottles of water and stocked mini bar. The bathroom also is older and when you shower, the water will not drain quick. I stayed in room 201. The staff at front desk and bell person are nice. The staff at breakfast are not really customer focused. Even though I booked the room for 2 people and paid for 2, they will only serve me 1 complimentary breakfast, I said I’ll pay for it to order additional protein and they didn’t understand. I want what I want. They only wanted to serve me one plated breakfast. It didn’t come with fruit or juice though I’d gladly pay, I just want to be served. In the end they served me but had to explain, I was there not to get anything for free but would love to be served the breakfast I want not the limited complimentary breakfast they want to give me. They should be open to serve even if it meant charging extra. Other than that I had a good stay.

Staff is excellent. Property is very clean and well kept. Dinner room serves really good, food really good, hostesses are very friendly and attentive to your needs. Mattresses was hard but I ask staff is they had a pad they could put in it. By the time I got back to my room they had found one and put it in the bed. If you like old world charm. I definitely recommend staying here

The bath tub is too high not safety , the shower is liking and the towel is smell is no good . The staff is very good .

The staff was very good, helpful and curious