夏洛特机场欢朋套房酒店 (Hampton Inn & Suites Charlotte Airport)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Very Good service overall

It was ok

The system was down upon our check-in. The staff, especially and specifically Teresa, were rude and treated us poorly. Teresa would not accept my confirmation emails with proof of payment on Expedia and took a copy of my license and credit card. We were told we would get the copy back to destroy once the system came back up or upon check out. At checkout, the clerk said there were no such copies. Our information is probably floating around who knows where. They also called our room and asked for our last name then hung up without explanation. Then about ten minutes later, they knocked on our door apparently “to see if anyone was in the room”. All of this while we were trying to sleep before a very early flight.

Only stayed one night as our flight to NY was cancelled. The Staff were friendly and the room was good. Breakfast was pretty good also. Was not impressed with the PAID parking and the fact we called several times for an airport shuttle and no one showed up. Got to the hotel and the shuttle bus was parked in front....

Breakfast was nice, free shuttle to the airport.

Didn’t like, that we had a few water bugs in the room

One of the elevators was broken the entire weekend. The toilet in my room made a loud humming noise for one minute straight every time I flushed it. The clock in my room didn’t work. The breakfast staff was slow to replace food and had to be told by management several times, hence running out of food and cold food is a horrible experience.

They gave me a room that I didn't reserve- a handicap room, and it smelled terrible. I went to the front desk and they told me they were sold out for the whole weekend and there was nothing they could do. The wash cloths need to be replaced. They're supposed to be snow white but in stead they were light grey due to long tern use and/or dirtiness.

We checked in late that night. No one was at the desk, so we couldn't get in the actual hotel to check in. When she finally got there, her attitude wasn't the best. I can overlook that though. It was a holiday...I wouldn't be thrilled to be working either. The problem that I had was parking. No where on Hotels.com did it list that there would be an additional charge for parking. If I had known, then I probably would NOT have booked at this hotel. The other hotels in this area around the airport had free parking (I checked). I was very DISAPPOINTED in HOTELS.COM for not stating this on their site.

Dirty motel