坎昆海洋之梦酒店 (Ocean Dream Cancun by GuruHotel)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

En general el hotel estaba bien, el penthouse que nos dieron estaba muy amplio. El hotel tiene buena ubicación para los restaurantes y bares.

Solo un ascensor funcionaba por lo que debimos utilizar las escaleras toda la estadía, desde un cuarto piso. Sin servicio alguno, no te dan hielo ni te renuevan las toallas para la piscina cuando se ensucian. Las habitaciones sin mantenimiento, el AC se rompió y demoraron dos horas en cambiarnos de habitación. Enviaron a un pobre señor de mantenimiento que no tenia idea de que hacer. No volvería ni lo recomendaría.

Excelente ubicación

Beautiful

Place is old and needs to be torn down 👇

Everything was as described in the pictures and clean property. Walking distance to a lot of places. Only complaint is the bed was very hard and uncomfortable. Was pleased with everything else.

They wouldn’t allow me to leave. I was checking out, and my dad had another bracelet for the room but he was down the road. They kept me locked in the property behind a gate, and said I couldn’t leave until my dad brought the bracelet back. My dad was going to bring it back, but they forced me to stay there until he came back. The staff were rude and putting their hands in my moms face and being very dismissive. The AC also didn’t work in my room, so I slept all sweaty. It was a crap hotel.

Good

The room we stayed in was PD2. During our stay, we noticed an issue in the bathroom, as there was an unpleasant odor similar to that of wastewater.Fortunately, we spent most of our time outside the room exploring the Cancun area, which made the situation more manageable. However, the odor persisted and was uncomfortable. The parking was not available during our stay because they were paving the entrance.

love the location! not too fond of food and cost!