巴塔姆海景假日酒店 (Batam View Beach Resort)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

NA

The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!!

Check in was a bad experience

One of the room have bug and spider

The room was a ok, quite old but the location, by the water, is exceptional and make up for the room

Yes

Staff were so attentive & accomodating that we got to know them by name & treated us as family not just tourists.

Stayed here for a month and the value is incredible for the room quality, the beach, and the staff are all incredible.

Nice and spacious, friendly staff.. Wide variety of buffet breakfast

Objectively, the hotel is fine and though the communal areas are a little dated, the rooms are modern and mostly clean, and the staff are all friendly and helpful. For the price and location, was not a million miles from other similar resorts. However, the Hotels.com information was inaccurate and misleading on some room types. Majority of imagery + info refer to / show elements only available in premium rooms / the villas, whereas the majority of rooms don’t have these features and are more basic - e.g. I booked a Deluxe Room on the basis of the information listing of a King Bed and having a bath tub. On check in, it was a twin bed, no bath and no furniture on the balcony (and the wifi was poor). The staff were able to help me change rooms to what I’d been expecting, which was then more like the large, spacious room with a tub + furniture in the listing. Other issues I might have otherwise overlooked, but due to the room issues just meant I was disappointed and wouldn’t come back: food was only OK, was nice being able to see the sea and Singapore views, but construction looks messy and was noisy at times, as was the party resort across the water. Rooms appeared clean, but I did unfortunately see a couple of bugs/insects in bed the last night of my stay.