提亚特洛酒店 (Hotel Teatro)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Great experience overall. Room faced the sun, so the AC struggled in the morning and midday. Other than that great room, staff, and amenities.

The staff were incredibly helpful and kind

We stayed here over Father’s Day weekend, and had reserved a room well in advance. This was a Mother’s Day getaway for my mom. They put us in a room where the AC was broken. When we arrived the room was at 81 degrees, but at night reached 86. We called down to see if another room was available, only to be told they were at full capacity. Whoever was at the front desk while not impolite, seemed annoyed by our call rather than helpful. They also acknowledged that people previously had complained about the AC, yet they still booked the room. We asked for a fan, which they did provide, but it just circulated hot air around the room. We then asked for a refund, and they offered 20% off a room rate of almost $500 per night. We have stayed in many hotels in downtown Denver for weekend getaways and this was by far the worst. The room was small, and the staff while pleasant, did not seemed very concerned at all. We were able to get a refund, but only after leaving a message for the hotel manager. Honestly try the Four Seasons, Union Station, The Oxford, all which have far superior rooms and service. The location of this hotel is great for the theater, and we did enjoy the restaurant on site, but the weekend was just miserable to be honest - we have had better rest and service at the La Quinta off Colorado Boulevard and that’s saying something!

So disappointing. We were grateful to have checked in an hour early but unfortunately that’s where the positive experience ended. Our room was so hot, thermostat read 80 degrees. When I called the front desk we expected the same friendly, welcoming character that we were greeted with. Instead the person on the other end of the phone was clearly annoyed with my simple question on how to get it a little cooler in there. They sent a maintenance guy out who looked at the thermostat then asked if the windows were closed and said “yea that’s weird”. He offered to bring a portable a/c unit. My husband asked if there was a cooler room available and he said he would ask. The portable a/c was the kind that just blew air and used water to cool. It was useless and sprayed water on the floor. I called the front desk a few times after that only to be put on an immediate hold once for a total of 12min. No answer. No follow up to check on us. We returned from our evening out around midnight assuming a cooler room was waiting for us; wrong. Thought a shower would help. Shower pooled instantly. Maybe something to do with the wad of hair we found covering the drain. Didn’t bother calling about it as no one seemed to care anyway. We attempted to get some sleep anyway but the heat and stillness of the room made it impossible to relax. With no where to go at 2am we decided to pack up our things and head to the airport five hours early for our morning flight. Don’t waste your money.

Ummmm holy cuteness. We travel a lot and this is my far the best hotel we’ve stayed at. The staff was so kind and helpful. Very pleasant to talk with. The hotel is old, and has so much charm and character. We booked a very last minute date night in the city and everything was within walking distance. BOOK IT 💕

The hotel was hot everyday. Asked for a fan to be brought up and never was. We also asked for room service to clean our room and provided new towels and all they did was bring towels and place them on the bed. Will never stay here again

Check in was a little slow because it seems everyone decided to check in at the same time and there was only one receptionist. But the complimentary prosecco made up for it. Overall, a neat hotel and the balcony was cool.

Beautiful place

Very comfortable and nicely decorated. Great amenities. Appreciate how pet friendly they are. Highly recommend

Great hotel. Always enjoy staying there