西尔维亚坎昆公寓酒店 (Salvia Cancun Aparts)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Great stay

Lo localización es extremadamente buena. Nos toco que la alberca estaba cerrada porque estaban actualizando las palapas que están alrededor. Muy inconveniente hacer este tipo de trabajos en plena temporada alta. Cuando llegamos solo nos pudieron dar 1 de 4 toallas de playa que necesitábamos. La suite nos la entregaron casi una hora después de la hora oficial de check in.

ROACH INFESTED!!! Very disappointing stay at Salvia Apartments. While the beach view was beautiful and the staff was friendly, the room conditions were unacceptable. The beds were extremely hard, and the comforters and towels were stained and worn. The biggest issue was the roaches. On our first night, we saw multiple roaches in the kitchen, including large and small ones. We also found a baby roach in the restroom and even saw one crawling up the wall next to the couch. It was disturbing enough that we had to sleep with the lights on. Communication was initially frustrating, as we didn’t hear back from the host until the next day and the front desk couldn’t assist. That said, once contacted, the host did respond, offered a room change, and reimbursement, which we appreciated. Also, the apartment is located in a very busy party area, and the loud music at night can be disruptive—especially for light sleepers. However, between the infestation and poor maintenance (including a damaged bathroom ceiling), I would not recommend staying here.

WARNING: A $184 USD/Night Health, Safety, and Noise Nightmare! DO NOT BOOK THIS PROPERTY. I paid $184 USD per night for a room that failed every basic standard of safety, security, and hygiene. I have uploaded photos and video to document these unacceptable conditions. ​The Major Safety & Security Failures: ​Zero Security in this Room!! The exterior door leading to the public hallway had no deadbolt. It only had a flimsy, bathroom-style privacy lock. As a guest, I felt completely unsafe and exposed in this room. Staff would lighthy tap on door before entering not speaking English. ​Electrical Hazard!: There is an open hole in the balcony ceiling with exposed wiring where a light fixture should be (see photo). This is a blatant building code violation. ​Biohazard in the Shower!: There was zero hot water and no real water pressure even for a cold shower. Worse, the shower does not drain at all (see video). I had to stand in ankle-deep, stagnant drainage filth. Management ignored my reports for my entire three-day stay. ​Additional Neglect: ​Non-Stop Construction: There is major construction next door that was never disclosed. Expect power tools and heavy machinery noise throughout the day. ​Zero Housekeeping: Upon check-in, the bed wasn't even properly made (see photo), and the paint is peeling/bubbling off the walls and shelves. ​Bizarre Setup: Two unplugged lamps were left sitting on the dresser, blocking the TV. ​This property is a health hazard, and security risk!

This hotel/condos is a scam. The pictures are not of what you are going to get. Everything is very old and broken. It's not 3 star property by any means. I read other reviews complaining about noise from the near by club, to us it wasnt a big issue. However the room door doesn't close unless you slam it. So don't plan on going to sleep before any of your neighbors get home. Worst hotel I've ever stayed at!

No good

Beautiful view

Buena ubicación, acceso a la playa,

My wife and I in 204A oceanfront and adult kids in 204B.. Great beach location, close to restaurants, bars and an excellent grocery store. Had enough kitchen items to make some meals in but more of a minimalist kitchen. Perfect ocean veiws that we enjoyed every day. Close enough to hear the bass of beach bar music during the day but it always seem to shut down by 10-11 if not earlier and we go to bed later so not ab issue. The beds were horrible... rock hard but somehow also did not properly support your body. In 50+ years I never had a toilet seat that could hurt you but the seats here were so flimsy that they managed to flex and pinch your legs or butt of all of us at some point. Even with those bad points we overall enjoyed our stay but the beds and toilet seat would have to be fixed for me to return there.

Everything was good except, property was old, wash basin faucet and flush did not work normally, utensils provided were inadequate and the cooktop took a lot of time to heat and not meant for all dishes. Also, the air conditioner started malfunctioning in day 2, which was rectified.