罗马港湾酒店 (Hotel The Haven Roma)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The staff there is very nice and healthy The rooms are nice but not too luxurious The location is great

This hotel is truly a hidden gem. We were pleasantly surprised by the exceptional quality of service and the professionalism of the staff. They exceeded our expectations in every way

Loved my stay ! Service was fantastic I can tell they invest in training their team on client experience! 5stars experience/ Karen at the reception the loveliest! Grazie ;)

Breakfast was really good

Based on my personal experience, the overall standard of the hotel was below expectations and did not align with what is generally expected from a five-star property. The room quality fell short of four-star standards in terms of comfort and overall condition. In addition, the hotel does not appear to offer certain facilities commonly expected at this level, such as a gym, spa, or a clearly defined lobby, which affected the overall value for money.

Really enjoy this hotel ! The staff is always friendly and on top of the service. The location perfect 👌 highly recommend

Clean property with very thoughtful and helpful service. A bit far for my family from main areas but this shouldn’t be a negative -

Superb service. Excellent room. Perfect location.

Bedroom decorated to a high standard but fixtures and fittings ill fitted with poor finish. Customer service at reception is not great- poor communication between staff i.e confirmed late check out but yet still called to ask to vacate. Also issues with hot tub plug, was established there was a fault with the plug yet was made to feel like it was my competence. Room service food very below average from what you would expect from a kitchen with a michelin star restaurant. Breakfast repetitive and stick to fried egg only- all other methods of preparation were awful. Nonetheless, great quiet area with amenities near by. Good AC system on a hot day.

Everything was good, except room service for food limited time to order untill 11:00 pm, usually 5 stars hotel have 24 hours room service food