帕拉亚卡皇宫酒店 - 全包 (Playacar Palace All Inclusive)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Wonderful resort! Great location. Check in staff needs improvement. My GF did receive our Gold membership upgrade and, the front desk agent in charge was rude and could not find our confirmation. I gave her both the hotel and Expedia confirmations and instead of being helpful, she accused me of not being in the correct resort which was very insulting.

It’s a good hotel pool is very small. The people in the restaurant and the staff are super nice but the front desk people try to sell you stuff when asking for simple questions.

I had a very disappointing experience at Playacar Palace and would never stay here again. The biggest issue was the terrible customer service. The hotel had extremely low water pressure throughout our stay, making it difficult to shower or even use the sink properly. On top of that, there was a horrible odor coming from the seaweed along the beach. The smell was overwhelming, and the beach was completely closed, which defeated one of the main reasons we chose this resort. Because the hotel had very low occupancy, the food selection was also very limited. There was very little variety compared to what you would expect from a resort at this price point. When I decided to check out early because of these issues, the hotel refused to provide any refund. Instead, they offered to transfer us to another one of their properties—but only if we paid an additional charge. They wouldn’t even cover the taxi between their own hotels. To make matters worse, they told us the taxi would cost only $95, but the actual fare was $130. The impression I was left with is that once they have your money, they have very little interest in taking care of their guests or making things right. Instead of acknowledging the problems and trying to resolve them fairly, they simply shifted the cost and inconvenience onto us. I cannot recommend this hotel based on our experience. There are many better options in Playa del Carmen that value their guests and provide the level of service you would expect.

Great experience at Playacar Palace. Staff very friendly and respectful. Always with a smile to welcome everyone. For the names I can recall... Argenis, and Juliana at the pool service and Antonio at their restaurants. Angenis and Antonio specially were very informative. Argenis was helping us with drinks at the pool area and he was able to make a drink exactly as I wanted. they go the extra mile to make sure the client has the best experience. I would definitely go back or even try other properties by the same chain.. It was a great experience.

Everything is very good and nice stuff

Great resort for a family.

Absolutely amazing! We will be coming back.

Family friendly

T

This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.