乐天新井度假村 (Lotte Arai Resort)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Simply Amazing!

.

Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.

Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our

Onsen was great. Some of the front counter staff whilst helpful were not friendly. The resort is sizeable and lacks ambience.

Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.

Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.

Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.

Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.

The room was great. Staff very curtious