雅加达东荟城智选假日酒店 (Holiday Inn Express Jakarta Pluit Citygate by IHG)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

On the first night of my business trip, the room smelled musky upon entering, but since my arrival was at midnight, I just tried to sleep it off. But the sheets felt uncomfortable. During the morning, I was horrified to find my bed sheets discolored and dirty. Upon going to the toilet, the bath towels look horrible, worse than rags to be used on the floor. They were terribly norñt white, smelled funky. Finally, I smelled smoke coming from the air vent.

Cannot find my left amenities bag! I mistakenly left my bag there but they said cannot find anything left behind. And I am very sure about this… Cannot trust the staffs anymore

Long walk to get to the hotel lobby. Leaking many places in the restaurant and hotel walkway during heavy downpour. Slippy and dangerous. Breakfast definitely can be improved.

They shutdown elevator to save electricity I was stuck at 8th floor I had to call to get help 4:30am to catch flight to HongKong. They told me late at night or early morning they shutdown elevator. This is illegal and unacceptable. I will report to Holiday Inn in the US. Also floor was wet due to roof leaking. They did not fix since last year I came in the same area was leaking. Lastly they will not print me the invoice with the reason I booked thru Expedia 3rd party. I will not stay at this hotel anymore because they are not Holiday inn quality.

The property is old and dirty. Front desk is surrounded by luggages like warehouse. Noisy and unorganized. Towels are dirty. Rest room is super small and floor is getting wet because no door to close when taking shower. The elevator is fast. Carpet is dirty. Staffs are polite and nice. This is not Holiday Inn Express like we know in the US.

The room was in mid condition like it has not been cleaned in a while, but aside from that, the ac did not seem to cool enough, and had to get serviced during my stay, also de patio area was incredibly dirty with cigarette butt all over

Staff friendly like usual...breakfast buffet excellent...room okay

Great

Good service

Affordable accommodation but poor maintenance. Towels look dirty, room has a musty odour, everything in the room looks old and needed renovation and upgrading. Not sure if the hotel centrally controls the aircon temperature due to sustainability effort, my room aircon was not conducive even when I adjusted to a minimum temperature. Breakfast area seemed under-staffed. Tables were left uncleared, food not replenished on time and coffee machines are perpetually having problems. I used to love Holiday Inn Express for its value for money stay but this one at Pluit has been poorly maintained. My 3 nights stay was not enjoyable.