Caterina Madrid Rio

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The apartment was great! Very spacious and close to the main attractions! Highly recommend

Good location Nice area

It was not clear that this was not a hotel Paid way to much for an apartment

The room was dirty when we arrived, it was left in a mess and we had a bad experience when checking in. We requested for an earlier check in for an hour earlier than expected, but they said the room is being prepared for us to check in. When we checked in at our given time slot, we were welcomed by an untidy bed, towels on the floor in the bathroom, fridge was dirty as there was drinks spilt in the fridge, over all cleanliness of apartment was bad. We had to wait an extra hour for them to clean the room so we could check in.

The place was nice and well located. The only problem is that you hear doors being slammed

La propiedad esta acepatable en ubicacion ,en mis dias de estadias nunca pasaron a limpiar, la comunicacion con el personal es terrible, nunca puedes hablar dierectamente con el responsable, es una cadena de personas que no resuelven tu problema. Me hospede en dos ocasiones , porque la ultima reserva fue imposible cancelarla independientemente que expuse mis razones , la habitacion constantemente esta llena de unos insectos, creo que provienne de los arboles cercanos pero igualmente no hacen nada pare resolver el problema , de hecho una de las trabajadoras del edificio los pudo observar y tomar fotos y cuando lo comunico en nuestra presencia le respondieron que eso no era problema de ella, y por ultimo el dia de nuestra salida que debia ser 11:00am, nos bloqueron la puerta a las 6:00am, fuimos a dejar las maletas al carro y cuando regresamos ya no habria la cerradura electronica, lo cual considero una falta de respeto. Esta fue mi experiencia, por lo que considero que no es buen lugar para hospedarse.

Ubicación excelente, cerca a Mercadona y otros comercios. Espacio cómodo y la cocina con todo lo esencial. El AC muy bueno para la ola de calor de Madrid. Lo único que cambiaría sería adicionar unas almohadas, no eran muy cómodas.

The apartment itself is pretty and in a nice and quick area. You have a supermarket very close by and some other places you can go to get food. The instructions and self check-in are very convenient but I tried to contact customer support through their portal and it was impossible. They claimed it not AI responding to your messages but it clearly was. It was such a waste of time. Basically the shower head wasn’t attached to the wall I guess because the bracket or the piece that holds it broke so taking a shower was very difficult trying to hold the shower head with one hand and doing everything else with the other hand. It was annoying. We couldn’t find the clothes iron anywhere and they need to provide with more shampoo and shower gel of better quality and maybe more towels? The washing machine and the hair dryer were amazing. We didn’t use the dishwasher but it’s great to have one just in case you need it. I slept on the sofa bed and it’s not amazingly comfortable but it does the job. I suggest to change the rug in the living room. It does leave some fibers on your socks or your clothes (if you sit on the floor) that feels itchy. Overall the apartment is cool but these recommendations would definitely help to improve the guests stay.

Todo estuvo maravilloso. La ubicacion excelente y todo lo demas tambien

The space of The studio was appropriated, counting with every appliance you can need. Good Fridge size.