GLOU Shinjuku Family

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

It’s okay. However, the stair steps are so steep and small, so dangerous to get up and down.

The room is clean and basic necessities provided are excellent for both a short and long stay.

Rooms were clean, with mini fridge, microwave, WiFi, AC, and bathroom amenities as advertised. We just ran into a little problem that check-in process required an email that we never got. Listed phone number did not get a response, but ringing the electronic “doorbell” had an immediate answer and resolution from a remote attendant.

It was clean, not very spacious, somewhat close to a station, check-in was good.

Property was very small and check was a bit difficult to find the lock box and the phone number on the door to ask for help was wrong. Property is a bit further away from the sights than I expected but it was good value for money.

Not cleaned only changed mattress covers Dusty environment causes sick

AC not working well

While the price was relatively low for a 3-night stay, I was overall disappointed with this one. The room wasn’t very clean: floor had clumps of hair and dust, stains on walls, stains in the bathtub, clumps of lint on the fan screen. The WiFi connection was only available for about 50% miles of the time, and would shut off unpredictably. The heater/AC unit didn’t work at arrival. All of these issues were reported to the host, but the only way to communicate with them is through this Expedia app, and there is a long delay before receiving a response. And the responses were stock phrases or AI-generated, revealing a lack of care. One time it was suggested I provide photos of dirt to email address “————@————.——-“. Didn’t exactly feel like there was much sincerity with providing service. I’m old-fashioned, and much prefer to communicate directly with a human voice. There’s just a lack of communication and follow-up. There was somebody sent to check out the heater after the first night. It was fixed but again, it was not communicated to us.

Room was not clean. Hair on the floor, bed etc. Even the floor seemed dirty. Tried reaching out to Expedia but they wouldn't refund me for the second day. WiFi details were not available and when I reached out to the property they replied the next day.

Clean room small