UH Suite 江南酒店 (UH Suite The Gangnam)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Very good

Clean

Everything is PERFECT

The front desk is not staffed until 10 am. It is advertised as 8 am. The room was clean and easy to control the temperature. The couch was extremely uncomfortable. The television speaker was worthless. We had the room with the biggest tub. But were not able to enjoy it because we could never get it warm enough. Even the water temperature in the shower fluctuated between warm and cold.

The room was perfect and clean. I couldn’t ask for more. The front desk staff were nice and most importantly, the bed and bathroom was clean. The location is great, highly recommend this place for anyone planning on staying in gangnam. 10/10 experience.

Staff was accommodating, very helpful and kind. The front desk gal was very responsive and went above and beyond to address all our daily needs. Communication via WhatsApp was excellent during our entire stay.

Convenient location, close to restaurants and transport. Good space as well for families.

Lovely room.

Poorly run, look elsewhere We booked 5 nights in June with 6 people (aged in 30s, 60s, and 80s). While the location is good and the beds/baths are comfortable enough, we hit multiple issues. On the Thursday before our Sunday check-in, we were told the elevator would be out of service until Monday. We let them know that 2 of our party were arriving Monday and were not capable of climbing stairs, and they said they hoped it would be in service Monday 16:00, so we took a chance and didn’t rebook another hotel. Our room was on the seventh floor which was a challenge for the 65 and below crowd, but we were able to tolerate it for one day. On Tuesday morning we awoke to puddles in the living room (water had rained down on our elder relative in the night) and the lights were not working. We notified them at 8am, but got no response until 10am. It turns out that the overflow drain for the tub upstairs was either not installed correctly or was not working, and water had gotten into some improper wiring in the ceiling and shorted our lights, as well as killing the power to the coffee shop downstairs. They blamed the upstairs guest and set about drying everything with towels, but by 7pm had still not managed to get the lights back on. After we chastised them, they finally came up and managed to disconnect the section of the lights that were shorting out, allowing the breaker to be reset and some of the lights to come back on. While accidents happen, the hotel showed a consistently p

Lacked hot water. The elevator broke so you had to walk 9 floors with luggage. Couldn’t use the spa because they said it had a leak.