查尔斯希望霍夫 (Charles Hope Hove)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Great but concierge on site was no help, luckily the staff on call were helpful and the overall stay was good,?rooms very clean and tidy and good facilities and location

Terrible check in. Great apartment overall. Nice gym on site. Awful cheap iron and ironing board made it almost impossible to use.

Lovely clean apartment

Excellent apartment Great games room Easy correspondence

Quiet, modern apartments in the middle of a busy city. Well equipped and comfortable. Parking is difficult in the nearby streets so well worth paying for a parking space.

The accommodation is modern, clean and well maintained and is really well situated in Hove, and only 10/15 minutes walk to the beach front. Though I didn't spend much time at the apartment the facilities were great. Shower pressure was good and temperature was good. I made use of the washer dryer and kitchen - all modern and in good shape. There are some great restaurants and bars near by! The apartment was very quiet - I didn't hear any noise from neighbours on my visit. One down side was the noise from the car park at random hours of the day, people coming and going at early hours in the morning. The bed was comfortable but I had to keep the curtains pulled to keep the room cool. The complex does have some fans but I couldn't get the air con to work. The gym and yoga room are great!

Disappointing Stay Due to Poor Communication and Inadequate Standards I received an email inviting me to complete a pre-check-in process, which is fairly standard nowadays. However, at no point was it made clear that failing to complete this step would prevent me from accessing the property entirely. I would have expected a follow-up reminder or clearer instructions if this were the case. Upon arrival, I discovered there was no reception desk. A passerby informed me that I should have received a phone number after completing the pre-check-in. I had to fill in the form on the spot and make several calls before I could gain entry. I was placed on hold, promised a call back that never came, and had to follow up multiple times. The entire process took 90 minutes and significantly impacted my stay. The allocated parking space was a considerable distance from the flat, and it was already occupied when I arrived. Once inside the apartment, I found it uncomfortably hot, even with all the windows open and the fan running. Cleanliness also fell short. There was visible fluff on the floors, a beer bottle cap on the bedroom carpet, and the en-suite had not been restocked with toilet paper or shower gel. Overall, this was a frustrating and disappointing experience. If the property is listed as a hotel or apart-hotel on booking platforms, it needs to reflect hotel-level standards. If I had been from overseas I would not have been able to call the number.

Great apartment and superb communication

Perfect stay again, thank you

The apartments are well decorated and designed, very modern and sleek. The complex is very much a work in progress and therefore works start in the morning from 8am. This could be disturbing, as the noise does travel. The photos of the communal spaces were not accurate for the building we were in, these looked like the opposite building, not sure if we did or didn't have access, as we never tried our fobs there. Please note that parking can be purchased via Ringo app for £6 per 12 hours. So no need to book and pay in advance, as the apartments suggested we did. The service level was good, although we booked a 2 bedroom and received a message a few days before check in to offer a refund or two 1 bedroom apartments, as the apartment we booked was unavailable due to emergency maintenance. Again, this was communicated and we agreed to take the 2 apartments, as we had plans for our trip. Overall I would stay again, although it is a fair distance from the pier, so would again need to drive.