白马湖畔大酒店 (WHITE HOTEL GRAND HAKUBA)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

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Room is tidy and clean, front line staff are kind and helpful with fluently speaking of English.

All of the staff are absolutely excellent, I must say the two concierge’s were exceptionally helpful but all of the staff are great

Spotless room, super friendly staff, amazing location. Will definitely visit again.

Amazing! Will stay again

Beautiful spot. However was abit stressful as no where it's mentioned to contact property for hotel transfer as there isn't any way of getting there once you get off the bus in Hakuba and no easy access to a convenient store and cafes up on the hill. There is a restaurant with breakfast and dinner only. So with young kids was tricky. Still had the best time.

家族で泊まりました。 息子が部屋のテレビでYouTubeを見れることに喜んでいました。

Ski in ski out location. Fantastic hotel with large rooms and indoor fire pit. Staff were extremely helpful. Having a vehicle is preferable to go to and from town but they do run a shuttle Service free of charge.

Perfect place for winter vacation

Worst hotel experience I’ve ever dealt with. Unable to get to the hotel because the only road to the hotel was closed. Hotel customer service was out-sourced and I had to talk to someone out of Japan that did not know anything about the hotel or roads in the area. After about 2 hours of back-and-forth via emails, they finally provided a number to the actual hotel, but the language barrier was a challenge. They agreed to cancel the reservation and agreed to provide a full refund, however, spending over 2 hours with 2 young kids trying to get to the hotel was definitely not how we wanted to end our snow day. We had to look for a last minute hotel booking to ensure we had a place to stay for the night. Be careful of this hotel. Pictures can be deceiving. Customer service is out-sourced to a different county.