卓华君悦酒店 (Grand Zowar Hotel)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Dint need parking

Our stay at this hotel was very disappointing. The intercom in our room was not working, and despite calling several times, no one responded. Only after repeated attempts did the manager finally send housekeeping. The safe locker in the room was also not working, and again, no one came to help us with it. The condition of the mattresses was unacceptable — they were extremely dirty and stained. Overall, the lack of responsiveness from the staff and the poor room conditions made our stay very uncomfortable. I hope the management takes these issues seriously and improves their service and cleanliness.

They trade people different by them nationality No respect and very annoying can’t sleep very loud, not clean Terrible place to stay

Not even one star. Place was dirty and staff was not helpful.

Bed covers and pillow covers were dirty, had to request for them to be changed. There were no electricity in the rooms for hours. There were no internet/ service available for one of the room, while the other room had it but very slow. The rooms were NOT soundproof, despite claiming they were. Receptionists were NOT friendly. They only gave 1 key card per room even though we had 3 people stay in the same room (its standard to give at least 2 key cards). I requested for another, but they refused to give it. The entire hotel had a weird smell and was very outdated. There were no kettles. The only good thing was the location and the staff member during the night shift on 4th floor.

The entire time I stayed in the hotel, the towels were not changed, and things I do not like to mention

Please stay away from this hotel as much as you can. Poor service, the place is not clean, elevator and hallways smells so bad. Rooms are very small and sophisticated. Its just close to the masjid nabawi other than that no need to spend.

DO NOT BOOK WITH GRAND ZOWAR WHATSOEVER! The building and staff is terrible! The people/agency that book with this hotel are ill mannered people. There were multiple fights, the lobby and floors were full of people shouting and fighting. I checked in at 4pm and checked out at 11pm and it only took that long because it took time to find a new hotel. The hotel is refusing to refund me. Both rooms were in an unsanitary condition. We found used tissues discarded on the floor, which had evidently been used by previous occupants to blow their noses. This strongly indicated that the rooms had not been cleaned prior to our arrival. The beds were unmade, and the bathrooms lacked toiletries and showed no signs of having been cleaned. Air Quality: The rooms smelled strongly of cigarettes and smoke, which caused severe discomfort for both myself and my children. The air quality was so poor that my children experienced difficulty breathing. Safety Concerns: On the day of our check-in (March [date]), the fire alarm on our floor was repeatedly triggered, creating a disruptive and alarming environment. Additionally, the elevators were non-operational, which added to the challenges we faced.

Reasonable

Below average but location was good