Flom精品酒店 (Flom Boutique Hotel)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

The hotel was very nice and the room was clean and modern. The staff was excellent and helpful and accommodating. There is a lot of walking in Florence. I thought the hotel was a little closer to the central area, but it wasn't a bad walk. My only complaint, which is not the hotel's fault at all, is that the road on which the hotel was located was all torn up and blocked off for construction or something. It would have been nice to know ahead of time. We had to walk to one end of the street, cross, and walk to the other end of the same street. More of an inconvenience but a bit of a pain with luggage. It was also an eye sore. But again, not really the hotel's fault, just a would-have-been-nice-to-know. The housekeeping was hard to work with. I

Although the staff was very accommodating, the room was spacious, and a great location to everything, I wouldn’t stay again only because there’s construction in front of the hotel, which made it inconvenient getting around it. Also, the two nights I stayed I did not sleep because I could hear everything in the hallway and when someone closed and opened their door.

Front desk was amazing. The entire team had a positive attitude and a smile on their face whether we were coming back from a long day or a simple greeting in the morning. Location was great as it was close enough to the train station, Mercato Centrale, and the top tourist areas. Florence isn’t as big as Rome and much is within walking distance. Hotel feels pretty new. Loved their breakfast variety and quality. They even offered to give me a take away box if I was planning to do an early morning excursion! That’s awesome.

We got a spacious new room on the third floor, and 1 modern/renovated bathroom, The room had a special acess requiring a physical key. AC worked well except for minor glitches with AC remote, but it cooled very well. They even provided 2 floor fans with our request. Good location, and customer service. Many good Italian and Indian food places and shopping very close. Walkable to many tourist places. Overall worth for the money paid, but wish we had 2 bathrooms (as we have 2 kids). Included buffet breakfast was very good. Customer service was great.

We were in an annex room with 2 large beds perfect for our family of four. Great service, highly recommended.

Maybe bring your own toiletries as they don’t have conditioner there. The rest is great. Room is clean, bedding and towels are soft and comfy. Location is convenient.

Great location, walking distance from city center and the main train station. With tram T2 easy to get to the airport. Rooms are spacious. Personel is kind, especially at breakfast.

We never saw anyone working at the front desk the entire stay. Seemed a bit strange.

This was a beautiful hotel! The staff were incredibly helpful and friendly! The rooms are exceptionally clean. I highly recommend this beautiful boutique hotel!

Location was excellent! The hotel was within walking distance of all the major activities and attractions we had planned, which made exploring Florence very convenient. Room was clean and well maintained. The beds were comfortable, and housekeeping serviced the room twice daily. One of the highlights of our stay was the breakfast. The spread was impressive, with freshly baked bread, pastries, scrambled eggs, fruit, and plenty of other options. Everything was fresh and well presented. It was a great way to start each day. There were a few minor issues though. One housekeeper seemed frustrated when we returned to the room around noon while she was beginning to clean. We asked if she could come back in about 15 minutes, and she didn't seem pleased with the request, especially when we were still in the room when she returned. Additionally, although the room was cleaned regularly, I don't think our bed sheets were changed during our 4-night stay. Then there was the issue with the shower drain, which backed up. We were told the water pressure was stronger than the drain could handle, but it was still inconvenient and I think shouldn't happen. The staff did offer to change rooms in the event the problem still persisted. Nevertheless, most of the staff were friendly, helpful, and welcoming. The reception team and bellhop were fantastic, and the front office staff provided great restaurant recommendations that helped make our trip even more enjoyable.