班加罗尔维万塔住宅路酒店 (Vivanta Bengaluru Residency Road)

星级评定以住宿信息（酒店提供的服务及设施等）综合因素为准，仅供参考

Checkin was delayed, they mentioned after waiting for 10 minutes that there is some technical problem with room and offered us another room to rest until it's ready. Also from they way it was told us, I felt like it was our problem and not theirs. Dinner was having very limited options. Breakfast had more compared to dinner but less options when compared in general. Food was okey. Could hear the vacuum cleaner sound through the doors, guess they were cleaning the carpets in corridor. Went near pool and couldn't bear the stinky smell around.

The location of the property is great with lot of options to shop around and spend time and other than that I felt like it was just another hotel but not a 5 star property.

good

Great location. Great food. Great breakfast. Attentive staff

Room was clean and good service

Room were well maintained and staff were super nice

This hotel was previously the 4-star Taj Gateway, recently renamed Taj Vivanta with 5-star classification. We are long-term Taj Group patrons who have always admired their standards. However, this property fell significantly short of expectations. Facility Concerns: The infrastructure is outdated with decor not befitting a 5-star property. More critically, we encountered serious maintenance issues affecting our health. Both rooms had carpets below refrigerators that revealed strong sewage smells. On Feb 6th, my mom (73) and dad(80) experienced suffocating foul odors from the vent. Maintenance called at 12:30 AM acknowledged the issue but couldn’t resolve it and had to close the vent and run A/C at full blast with windows open before we could sleep. Service Gap: While individuals like Ikram, Neeraj, Rukshar (F&B), and Chef Antony provided exceptional service, there’s a systemic gap in training and standards. Staff showed willingness but lacked resources for 5-star service. Value Proposition: Rates have doubled to match 5-star properties, but facilities don’t justify this—I rate it 1 star. For potential customers: I cannot recommend this hotel. It doesn’t meet standards even for a 3 or 4-star property. The sewage odors and ventilation present serious health concerns, especially for elderly guests. The conditions don’t justify any premium pricing. I hope Taj Group management urgently addresses. I am also upset Expedia didn’t do anything to fix this or hold partners accountable.

Lovely hotel very friendly staff, the cleaning team was beyond amazing

Very pleasant stay at Vivanta. The staff is extremely friendly and helpful! We want to particularly thank Mr Sandeep and Mr. Kiran who went out of their way to make our stay memorable. Highly recommend this property!

Reception and hosekeeping staff are very helpful!