Holiday Cave Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Breafast

It was amazing g will deffo go back

Very friendly people and clean rooms

The service given by the staff was terrible, we booked a room for 5 guests and there were 4 beds, when asked for the additional bed a mattress was laid on the floor (the mattress sheets were dirty) on the second night when we asked for it to be fixed the attitude of the staff was quite bad, at the end they brought a bed base and clean sheets but it took a lot of effort from our part, the experience was not good.

All good

Enjoyed our stay here despite the atrocious weather! We had a lovely room in a genuine cave. Unfortunately it trained so hard that it came through the roof, but the staff moved us to another equally nice cave.

The room was clean. But there was no shampoo or conditioner. The hair dryer was terrible. The pool was closed without notice. Staff was helpful and attentive.

If you value good customer service DO NOT STAY AT THIS HOTEL. Its a shame as the hotel itself is ok and could be amazing, but some staff (not all, some were as helpful as they could be given the constraints from the hotel management) were unhelpful. We were not allocated the type of room we booked yet when I questioned, one member of staff just argued i was wrong (passive agressive attitude) despite me checking the room types on their own hotel website. I did a check in feedback from hotels.com and was very clear. We asked for extra chairs, and a coffe machine and were told this room doesn't come with this, (in the end we got the coffee machine but they removed the kettle). Ok, but we booked a different type of room! The hotel was full so arguing my point further would have been pointless, but no apology no olive branch just an insistence that I was wrong. So badly handled. I had emailed twice before we arrived at the hotel and received no acknowledgement. Our key broke in the lock while we were there, in fairness this was rectified quickly, our jaccuzzi bath broke, this was not recitified quickly in the end we told them not to bother as we wanted to relax. We were staying 5 nights i expected better. Breakfast was good for food but again no interaction from the staff, and they started clearing the room very rudely before 10.30 while we were still eating. What a shame. Such lack of customer care unfortunatley makes you feel uncomfotable which is not what you want on holiday.

Overall the stay and our experience here was great! The breakfast and restaurant were fantastic. The staff was very kind and helpful. However, I did specifically book this hotel for the hot tub and pool both of which were closed down for our entire stay so that was a bit unfortunate. The rooms were great and it was a cool experience staying in a cave hotel!

We loved the property. I think it’s one of the most beautifully designed hotel in that area , with an antique look to it. Our cave room was beautiful with two floors to comfortably accommodate our family. Our host Ismail was amazing. He has been assisting me since I book the hotel, providing all the information I needed and also booked the balloon in way advance so that we don’t miss the, once in a life time opportunity. Breakfast was great, with variety of options, I have never seen so many cheese options before and the fresh honey actually still on the honeycomb. Rooms were clean and many options for food and shopping just few steps away