Horrible !!! The Hotel never warned us , despite them having ample time , that because of the typhoon most amenities would be closed. They mentioned some amenities , BUT the entire beach was closed!!!!! If they had told us this before our stay we would have cancelled ! The only thing operational was the indoor pool and I’m sure that they were going to close that as well. When our flight was cancelled back to Tokyo they were so so unhelpful. No one except one staff member named Alice, in her limited capacity , tried to assist us as we were hysterical (this was our main flight back to South Africa). When we asked for an extension in our stay they inflated the price. This was the most horrible travel experience we as family have ever had and we travel extensively. I would recommend that as a foreigner you stay very far away from this hotel !!!!!
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