Comfort Living Studio at Margonda Residence 5 Apartment

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Absolutely unacceptable experience – avoid this property at all costs. I booked this place through Expedia and was never able to check in. The property requires you to use a third-party app (Travelio) just to access your room — but the app does not support international numbers, making it impossible to complete check-in. There was no staff onsite, no clear instructions, and the only phone numbers provided were either virtual or led to automated systems. Despite multiple attempts, I couldn’t reach anyone who could help me check in. I ended up sleeping in my rented car overnight because the area was fully booked. To make matters worse, the property refuses to refund me, even though I never entered the room. They hide behind a “non-refundable” policy while completely failing to deliver the service. This place is a scam-like setup, completely unsuitable for international travelers. Expedia should delist them immediately. I strongly advise everyone — especially travelers from outside Indonesia — to stay far away from this listing.