The Dilly

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This was my second stay at The Dilly. My first experience was absolutely amazing, from checking to check out. Unfortunately, this time was a different story. We were in room 220 this time and there was constantly noise throughout the night (recycling glasses?) - lucky we only stayed one night. The floor boards creaked every time we walked across the room and the table was full of stains and a line down the left side of the tv. The tv wouldn’t switch off (luckily we had only switched it on when we were getting ready for breakfast-it was still on when we checked out). We let these things slide because as I said, it was only for one night. We reserved breakfast, and the staff there were lovely and friendly (that’s why I’ve given more stars). The Dilly, iam afraid you have lost a what would have been a loyal customer for being so inconsistent. I will look else where next time.

Second time staying at The Dilly. The breakfast and the pool make it my go to hotel. It’s in a touristy neighborhood but that makes it very convenient and easy to get to. It is an older hotel which I think gives it character but some may prefer something more sleek or modern.

Great location. Really clean and comfortable. My own gripe was that despite check in being at 3pm we did not get our keys until 4pm and had to then ask for late check out to compensate:

Very impressed with Guest Services who took the initiative to decorate our room in celebration of my wife’s birthday. Location was also perfect for us. However, rooms dated with threadbare carpet and old shower etc. Rooms were not provided with new toilet rolls fir sine reason when we arrived and not replenished. Only Decaf instant coffee although I request caffeinated a few times. They do have Nespresso but I di not drink that. Room Service and Front Desk were engaged all the time so I went to the Front Desk to order room service. Had a birthday Breakfast in the Terrace Restaurant with our daughters and it was very poor (burnt greasy bacon, burnt toast and beans with continental if you wanted) for £32 per person? There was also a pump noise in the room that came on every hour overnight. Service at the bar was poor, they took my order then I left after 20 mins as didn’t serve. Just making a record of issues as they can sort and I have stayed a number of times before any it was much better. Again though 10/10 for Guest Relations!

Upgraded to executive room and was underwhelmed. Where room was a good size it lacked style and decor was in need of improvement. There was work being carried out to renovation of room above which was not explained and disappointing considering the prices for 2 nights . I have requested a replaced iron and this was not replaced . The only plus I’d say is location . But room, very disappointed.

Our room was advertised as “superior”. It had a fake window so no real light. The entire room was painted dark teal I would imagine to make it look rich and opulent… this was not the outcome. It looked like a dungeon with worn carpet and furniture. On check in I was told the room was already paid which I asked them to check as I thought it was “pay at property”. I travel a lot so when he said it was def paid I thought nothing more of it. We added breakfast so paid for that for the 2 days (£100) and went on our way. We checked in Friday and Saturday afternoon I received a WhatsApp message from reception saying the room had not been paid and to come to reception at my earliest convenience. I was in a concert in Hyde park at the time. We returned to the hotel at 11:30pm and I went to get my cards from the safe so I could sort the bill. Our room keys had been locked and we couldn’t get into the room. My friend has severe mobility issues and couldn’t make it back to reception with me so had to sit on the floor in the hallway while I went down to get the key reactivated. The man at reception repeatedly said the bill needed paid even though I had said multiple times I needed to get into the safe to get my credit card to settle the bill. He eventually reactivated the key. When I came back to reception it took almost 40 minutes to sort out the bill as they kept trying to overcharge by fist £100 and then by £300. Horrendous service by what is supposed to be a 5 star hotel.

The best thing I can say is location! It is central to everything we wanted to do! We would definitely stay there again!!!

The hotel location is ideal and close to Piccadilly Circus tube. Staff all very friendly and breakfast is excellent. However, I felt the room we had, though spacious and clean, was average. The floor creaked badly and the bathroom was very dated. There was only one small sink, not a double, and only a small mirror shelf for storage. Products missing shampoo and body lotion. Also, no hairdryer. It felt basic not plush which I would have expected at this price point.

Squeaky clean

Located in the middle of everything. Beautiful hotel and room. Friendly staff.