Villa Costa Marbella (Rancho Grande)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Nice room lovely garden. Recommend and excellent service. Will came again for sure. Very good apartment with everything and clean.

We were four people, but the accommodation was only prepared for two. There was no toilet paper, the water was completely cut off for an entire day, and on the other days, it was shut off every evening. There were no dishes or kitchen utensils, and the place was infested with ants. The mattresses were extremely uncomfortable, offering zero comfort. The door was constantly stuck and very difficult to open. Everything I’ve described was recorded. I have video evidence of all of it. We even met another guest who didn’t have a code to enter the accommodation. There was no one at the reception to assist with any of these issues.

Not clean. Not what was advertised.

Poor check in. Travel companion speaks Spanish, but info on night locking gates was terribly incomplete. At night had to scale wall to reach reach room! Shower dud nit maintain twmperature. Bounced between cold & hot.

Ideal for one night. Close to the beach and had on-site parking which was ideal as there is no parking nearby due to how close it is to the beach.

Tried to call prior to arrival using the number listed on hotels.com app. Person on end didn’t speak English which was a challenge then they hung up and wouldn’t answer. Site wasn’t in the location on the app so required a bit of finding! Accommodation was tired, basic, needed a clean deep clean. At 150e it was overpriced, but hey that’s Marbella in August.

The greeting was very nice. When I got into the room, the toilet paper was missing and the holder broken. The room's floor was clearly dirty to the point where when walking bear foot my feet were dirty. There was also dirt in the shower and a stale smell in the room. Overall not really clean at all. Your paying for proximity to the beach and that's all.

Friendly staff. Best location, a block away from beautiful Cabopino beach.

I booked this online, but couldn’t get in when I got there. The confirmation said check in was at 2pm but if I wanted to check in after 3pm, I needed to arrange it with them. I had tried to call them all morning to see if I could check in either earlier or later, but could not get through. I arrived at 2pm and knocked loudly on both metal gates. It was clear you needed to be provided with a code to get in. After 20 minutes of banging and calling our in the searing heat with a 10 year old, o started to call hotels.com. I then spent almost an hour on different calls to hotels.com who could not get through. They accidentally hung up on me twice, I then needed to be on hold for ages and go through the whole issue again. All the time, stood outside in the heat. Then I was transferred to their relocation team where I needed to start the whole process again as the previous team had not transferred the details. Again, this person could not get hold of the Hotel Selin. The agent could not figure out where I was and I’m the end I just asked for a refund. Total absolute nightmare.

Nice place to stay and chill.