Regina Resort and Aqua Park Hurghada - All Inclusive

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Best place ever!

The resort is clean, has beautiful yards and private beach. But I was a little disappointed with my room. We arrived at the resort after midnight, took about 15 minutes to check in, when we finally got to our room and use the bathroom, no toilet paper, wanted to take a shower, no towels. Walk back to the reception and ask for, they said someone will bring them over. But didn’t happen.

Booked because the price was reasonable. Room was big and clean. Cleaning was done without reminder. But bathroom was stinky and molded with broken flush. The food was ok altough repetitive. The location is a big positive at small pier for diving and excursions. The view from the premium room and the beach nice.

We stayed at this hotel for the New Year , accommodation was a chalet , basic but clean . The beach area is well equipped with sun beds and canopies, possibly may be a bit overcrowded in peak times. daily food options were good with a moderate selection, The New Years gala was absolutely amazing, the staff were working so hard preparing for the event in the run up setting up the pool area , the array of food was out of this world ,like a banquet for a king. Staff were very friendly and wanted to engage in general chit chat , they also appeared to take pride in their jobs , whether they were gardening, cleaning or waitering, visited the on site spa twice , facilities were ok , however the massages were brilliant both times . Hotel is situated on a busy street with plenty of tourists shops, harbour is a short walk and has plenty of restaurants and a nice view. Overall for what we paid we had a nice relaxing break and would revisit but not at peak time.

Overall we had a good time. There are things to improve of course but can’t complain for the price we’ve paid. Special thanks to receptionist Kareem for arranging an early check in after a super tiring flight.

Greta staff and good central location, staff friendly.

A combination of brilliant and terrible in one. Fantastic location and with a private beach with a great diving club. Just DON’T GET ALL INCLUSIVE

-

Staff need customer service training!

After booking, I get a confirmation from hotels.com, where was written about a payment rules, "Your booking is guaranteed. You will pay the property directly in their local currency" Then I came to resection, they said, they will not take any currency except dollars. I have egiptian bank card, they say, "we don't need national currency". I said, I have no dollars, the answer was : you can go. I've showed them the reservation, and they said : we don't care about it. I was trying to get support from hotels.com, but they didn't answer me