Khách sạn Mường Thanh Grand Đà Nẵng (Muong Thanh Grand Da Nang Hotel)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Cons: The hotel didn't allowed early check-in but then the room wasn’t ready when it was supposed to be. The toilet lobby was stinky, wet and dirty. Our room shower was not draining, and overflowed to the toilet area. Pros: the hotel let us to keep the luggages in the lobby on check out day

Watch your valuables! Sadly we had a bad experience here. After the cleaning of our room my girlfriend noticed that half of her expensive YSL perfume was missing. We reported it to the manager Thu straight away in the morning. We also advised her that the cleaner had failed to replenish our room with water, tea and coffee. Thu told us that the cleaner had advised her that she had indeed replenished the room with water, tea and coffee but this was proved false when Thu inspected our room as proof. Obviously it is very hard to prove she had taken the perfume due to having no cameras etc, but my girlfriend only uses it sparingly due to the cost and was 100% sure it had gone down by half a large bottle as she had used it before going out on valentines night. It is a sad situation as that bottle cost more than our total stay in Vietnam and has left a very bad taste. It is clear that if the staff member has lied to her manager then she has most probably taken the perfume in a perfume atomizer. Thu advised her managers but all that was offered was a late check out and some fruit by way of an apology. Sadly this was not sufficient to compensate our loss.

Anh Thu and Nhi are very great staff. Nhi was very friendly. Anh Thu was very helpful and made our stay so pleasant. We very much appreciated her help to make our stay convenient and enjoyable. We would come back to this hotel on Da Nang simply bc of Anh Thu’s superior service.

Room was ok but someone went through our luggage while we were out, zippers were moved in different locations, items in luggage were moved. But we don't leave anything of value in our luggage

I would not stay at this hotel for my next Da Nang trip. The 5 days the room that I stayed has no hot water available. I told the front desk a few times and the issue was never been solved

Clean and quiet room, Nice gym, excellent breakfast buffet, convenient o walk or ride to Da Nang or the beach. Very close to the Dragon Bridge and Night Market. Can't wait to visit again!!

A little older which I usually like. But too many tour groups and guides.in definite need of better menu, more sugar free options, and maybe add a market to the gift shop so we can grab snacks and drinks instead of grab. This could be a nice money generator especially with the size and level of people in the hotel

Nice hotel very friendly staff their breakfast buffet offers a lot of variety food love it

Very nice place. Service is excellent. Convenient to shopping areas

Need more A/C in hotel such as Lobby, Gym, restaurant