Vintners Retreat

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Thank you for offering milk didn’t know how much of a bonus that would be. And the showers were great. Excellent pressure.

The on-site manager was extremely helpful, and the house itself was comfortable with everything you could possibly need, a real home from home in a beautiful location.

Very spacious apartment. Great environment.

Great spot!! Quickest check-in I’ve ever had anywhere and very cool to be right on the vineyard!

Excellent location and very nice property.

Great place to stay about 20 minutes out of Blenheim. Lots of space and 2 bathrooms. Everything you need in the kitchen. Comfy beds and great shower. Close to some of the vineyards and to Renwick

Terrible customer service. Barely said hello.

Well maintained. Clean unit.

Fabulous place to stay with gorgeous views

I want to give this hotel amazing accolades for their service. There was a mix up with a unit being sold and our reservation not being available any longer. Now I know what you're thinking, wait how are you going to give them accolades without a stay. YOU GUYS- this was the best service ever, and I come from customer service background so I am always on the problem solving bus. So we show up, the manager is so so nice and tells us what happened, and says BUT I have a place for you to stay, it's right down the street, super close (it was!) and it's same level as you booked (2 bedroom, and it was!) and I'm so so sorry for the inconvenience. He then paid for our dinner and gave us a bottle of champagne for the inconvenience. I was actually so shocked, I didn't even know how to respond. He had solved the problem, with a great solution, and then went above and beyond to make it right. The place we stayed was AMAZING, the host met us outside, had the best chocolates ever as a treat for us and honestly, I will never forget how above and beyone they went for us. This would never happen in most places. Thank you for all you did, we will always speak so highly of you! I will say- location for this hotel even though we did not stay is AMAZING for wine tasting. And a couple of the vineyards even said oh it's really nice there! Anyway- thank you so much!