Azulik (Azulik - Adults Only)

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Extremely disappointing experience, especially considering the price. We booked 3 nights but checked out after only one night and moved our group of six to another hotel. We stayed in the Ocean Sky Villas, where the A/C did not cool the rooms adequately, making them extremely hot and uncomfortable. The Wi-Fi also did not work, so even ordering room service was difficult—we had to walk to the restaurant to request assistance. The beach was completely covered with sargassum and essentially unusable for swimming. We understand the hotel cannot control nature, but there was also no functioning beach bar/service during our stay. Even if we wanted to stay on the beach beds and enjoy the sun, there was no one available to order drinks from. We were also surprised by how restrictive the hotel was for groups. All six of us were paying guests at Azulik, yet we could not gather at one of our villas and use its private pool because only the two guests registered to that villa were allowed. Finally, Azulik is advertised as adults-only, yet we saw children on the property and in the restaurants. We cannot confirm whether they were staying there, but this was not what we expected from an adults-only resort. Between the A/C, Wi-Fi, beach conditions, lack of beach service, and restrictive policies and awful staff treatment, the experience did not come close to justifying the price. We left after one night and cannot recommend Azulik.

We understand that this is slow season for the Hotel, however, no staff at the beach side for drinks, the bar at the beach was closed. Even though the beach is actually closed do to red tie. Everything was really expensive and the service was not sufficient for the amount of people at the hotel. The A/C on our unit did not work properly, our unit was ocean front villa. Would definitely not recommend it. We had to leave after the first night and rent a different hotel nearby which we had a great experience.

Property abandoned over price terrible service

The WiFi connection in the rooms can be a whole lot better

The shower smells very bad and the customer is not friendly

Details in Architecture, care to Nature, rooms location and privacy, foods in the hotel, attendance of staff from cleaning to waiters to concierge is all amazing. It is unique spot, may be hard to survive for 5 star only guests but its fantastic for nature lovers!!!

MI was really excited to stay here, but it ended up being a huge disappointment. The room wasn’t clean, the balcony and jacuzzi were dirty, and the service was below expectations. I was bitten by bugs throughout my stay and had to leave my vacation early because of it. The property is beautiful, but the poor cleanliness and lack of attention to guests ruined the experience. I would not recommend staying here

El hotel es hermoso y acojedor, tiene todo lo que necesitamos para relajarnos y pasar unos dias increibles , todos los empleados fueron muy atentos y educados y Efectivamente el mapache forma parte del hotel como en los otros comentarios, pero no afecto en nada, para nosotros fue parte de la naturaleza . Sin duda alguna volveria a regresar en otra temporada.

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lam extremely disappointed with my experience. While workers had access to my room, $400 in cash went missing. There is no other reasonable explanation for what happened. This has completely destroyed my trust and made me feel that my privacy and personal belongings were not respected. I understand that mistakes can happen, but theft is unacceptable under any circumstances. I expected profesionalism and honesty, and unfortunately, I experienced the opposite. I cannot recommend this business based on my experience, and I strongly encourage management to investigate this matter and improve their hiring and supervision practices to prevent this from happening to other customers.