Ocean Beach Resort& Spa ASTON Collection Hotels (Ocean Beach Resort & Spa)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

This is not 5 star property , and is not priced like one. There is no swimmable maintained beach around, ocean water is dirty. Food is ok but nothing special. Rooms are clean, watched out for lizards. Pools are busy, ants are everywhere around

Its very serene, I loved the proximity to the ocean, welcoming staffs and the general ambiance of the place.

THE MANAGER ROSEMARY IS GREAT SO PROFESSIONAL AND SO HELPFUL TO MAKE YOUR STAY WONDERFUL BECAUSE SHE REALIZES YOUR SPECIAL REQUESTES. ALL THE STAFF ARE AMAZING AND ALWAYS SMILE. REALLY I WANTED TO BOOK MORE DAYS BUT IT WAS TOO LATE. NEXT TIME. THANK YOU ROSEMARY TO MADE MY MOTHER’S BIRTHDAY AMAZING.

Clean atmosphere. Great customer service. I had a flight late in the evening they let me hang around until time to leave for the airport. Staff were very understanding. Constantly followed up to ensure I was ok. I would definitely go back

Very quaint place with a very private beach. The spa and massage was amazing. If your looking for party night life I wouldn't recommend and the food was good but not great but otherwise the staff and cleanliness was top notch.

Horrible custermer service . Unresponsive. Unable to reach manager regarding my reservation. Unfortunate experience.

The owner of the hotel was kind and pleasant Lady The staff were social and would avail our requirements in time Ms salama was able to organise our next day itinerary in no time Thanks alot

The first night we were placed at another location nearby in a low standard room despite the superior room booking paid 2 months in advance. The manager was not fully clear in his communication and only by escalating the issue we were able to avoid a 31st December celebration in a very poor room. Unexpected from a 5 star hotel. An upgrade to junior suite was provided. Room, ambiance, front desk people very pleasant. Buffet food not at the 5 star level. Restaurant much better. Wi-fi very weak in room and unstable in lobby.

We booked trip from Dec 30-Jan6 to celebrate the new year and my birthday. Booked through Expedia and according to their website the hotel was confirmed. On arrival at the hotel we were informed that there was a glitch with the Expedia booking system and the hotel was overbooked so they would have to accommodate us at their sister hotel KilmaNdogo hotel for the night while they rectified the situation. We were told that Kilimandogo is a 3 star hotel and we were greeted by dusty threadbare furniture, brown water coming out of the taps and no hot water or air conditioning. Following day our room was supposedly ready by 2pm, spent time by the green water pool which allegedly is due to the "green tiled floor", I guess I must be color blind. Went back to the reception at 6pm to check in to our new and improved room only to be informed that the room we were supposed to stay in was no longer available. We sat in the lobby for 2 hours while they got our new "premier suite" newly renovated,never been slept in room ready,only again to be greeted by dusty floor that hadn't been mopped clean, sediment and dead insects coming out of the water jets in the jacuzzi bath tub and again cold water. I got to turn the new year in my bikini and cover up only because I had no where to freshen up! The service was terrible, over worked, poorly trained wait staff. Literally muddy beach!!!! Did not step foot in the ocean. Do not stay in Malindi, stay in Watamu, the difference is night and day!!!

I single night stop over included a session in the spa.. Very good..