Hotel Alexander

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great hotel in fabulous location with fantastic lake and mountains views. Staff were excellent and amenities were good. Shame for us was that there was major expansion construction work going in directly in front of the hotel and although 'paused' for summer we were not told about any of this until a few days before we arrived. Despite the 'pausing' there was still noise and dust being created directly in front of our room (and almost all other rooms) every day by workers apparently dealing with water leaks in the new construction basement. Dust was an issue as the whole building site was a big dust bowl and dust got everywhere, especially in balcony chair cushions which when shaken released huge clouds of dust and became unusable. This was tolerated for our short stay (we had few alternative options) but we reported this on departure to reception staff who apologised but made no gesture in recognition of the problem. We were disappointed about this as it could have been dealt with more honestly upfront after booking months ago and before we set off to visit and some acknowledgement of the issue reflected in the bill.

Where to start? The view across the lake was a wonderful. And the staff! They were amazing and so friendly and helpful. They took the time to provide little extras at breakfast or helping to suggest local activities. Next the breakfast was wonderful too. Fresh cheezes, bread, eggs, well seasoned bacon, fresh fruits and pastries made for a scrumptious meal. The pool though small, had an amazing feature that I wasn't expecting; hydro foot massage! After a long day hiking my feet were completely restored. Then I hung out in the spa for a while. The spa was time well spent. The surrounding town of Weggis was quiet and totally Swiss. And the staff (Victor) was happy to take us via a courtesy shuttle to and from the local boat station. He, like all the others bend over backwards to be helpful and kind. Oh...and in the evenings there was life piano music down in the restaurant. All around a great experience that I would do all over again next year. Stay here, you'll love it!

Great location; amazing amenities. Rooms and bathrooms are dated.

Location is good. Town is beautiful however the hotel does not deserve to be ranked as a 4 star hotel due to how dirty rooms were. We had three rooms. 2 rooms had spider webs and other insects . One room smelled like a rotten cheese that the staff was aware of and changed to another room. I cannot believe that the regional health department allows this hotel to operate this way !

Third stay here and still just as satisfied with the hotel, the staff, the food, and the kindness of the owners. Only one downside however: Hotels.com should have warned me that major construction work would be underway during this period. There is a crane installed directly in front of the lake, so I wouldn't have paid for a lake-view room.

Clean and nice

The hotel itself is an older hotel with a beautiful location on lake Lucerne. The staff was fabulous. The check in desk assisted us with everything. The restaurant servers were exceptional. Especially in making sure my husband had the best single malt whisky. The food was some of the best of our entire trip. We would definitely stay there again. We really enjoyed the piano player

Very nice stay but no AC.

The staff was extraordinary in every way possible. The views were breathtaking. The only thing this place was missing was Air conditioning .

A great hotel with a great view. Highly recommended!