Best Western Premier Hotel Gulberg Lahore

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Great atmosphere 5 star service

it was nice experience to book with them

The guest service was rude. They charge a deposit when you check in. The overall maintenance was not that great. Gym has only one compound machine. Swiming pool is okay.

Front desk staff is unprofessional and not willing to assist with any issues. Staff also does not even know check in or check out policies. Customer Relation Manager is also clueless on how to resolve issues.

The room was good but very noisy in the night due to work going on in the basement. The pipes run through the room from basement. Fire alarm woke me up early am. Staff very friendly specially house keeping. Need to streamline check in and check out needs efficiency.

Location great as well as cleanliness. However, be careful what is said to staff as they change their tune very quickly. They will say something but will not hold true to their word.

rooms are very large and confortable, considering Lahore has very hotel areas, this hotel is one of the best available options. I liked the rooms but I particularly did not like the area where hotel is located, the food in breakfast can be improved toa. more international taste.

Excellent Customer service and in good location. However, toilet is not at it's best cleanliness and the WIFI signal from room was very bad. WIFI from hotel lobby was fine.

Clean and comfortable overall.

The room and the people there were excellent from start to finish. Check-in was simple with a reception who spoke fluent English which made it easier for a tourist like myself. The room itself was flish with modern amentities and felt like a high levek Western hotel, incredibly comfortable bed (for those who prefer a softish mattress) and tv with cable channels. Bathroom was clean with amentities as well like shaving kits and toothbrushes. Probably only downside to me was that i didn’t enjoy the room service menu, is a personal thing though as it’s 24 hours availability and i also am a very picky eater. Breakfast was good I thought with great wait staff and a friendly host. If i ever came back to Lahore, would be hard to choose between here and the OBAN. Both fantastic hotels, for pure luxury though i would choose here if price wasn’t an issue.