Mercure Paris Opera Lafayette

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nice clean hotel with friendly staff

Nice staff

.

Need air conditioner working

The rooms are too small for the price . But Denver at reception is AMAZING AND so helpful

Rooms far to small.

It’s so bad experience

Great location to great food and transportation!

I feel cheated and have consequently discovered the hotel advertised as 3star. Upon leaving the hotel the staff admitted to being embarrassed. But there is no one else there. It is a poorly managed budget hotel. Surrounded by better hotels. This is a horrible misrepresentation from the moment you step inside the door. It is not a 4 star hotel. The staff don’t even stand behind the front desk. As they are trying to make the empty bar area/reception seem “full”. The “classic double room” just about accommodates a bed, there isn’t enough room for towels in the bathroom! There is a shower, sink & toilet with a sliding door. The toilet door doesn’t close as the “desk” blocks the door. No room There is one hook for a towel so if you have 2 guests you have no room for wet towels. The shower is fine but the shower hose is a grey plastic tube, adding to the poor quality of room. They supplied paper cups in toilet for tooth brush as due to the lack of room. There is no area/shelf for toiletries at sink. It is that small. The wardrobe had been filled with a fridge and safe. The rest of wardrobe can’t hold a coat or dress. Just some t’s and shirts. There are no luxury in this hotel room. It is not 4 star at any level. There is little or no sound proofing. You will hear your neighbors arrive and leave plus chat. Horrible

I found the staff to be very kind and the room to be quite pleasing. I have no complaints about to spaces and feel as though it was worth the amount we paid. The only thing I would add is that getting into the hotel after the staff was gone at night was very confusing as we were not informed how to do that. I was lucky that another guest was leaving around the same time I was arriving back around 2am.