Aloft by Marriott Anchorage

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great location

The front desk staff are the best. Particularly the overnight clerk who always has a biscuit for my dog. We will definitely be back.

Scarlett was an amazing front desk staff member and the gentleman bartender that also works with breakfast service is also wonderful. We really appreciated the hospitality and have already recommended this hotel to friends and family. Housekeeping was also first class and the gym is elite.

Very comfortable and clean

Clean room, friendly staff, no difficulties with late check in due to flight arrival. Bed was super comfy and loved the brand of bathroom soaps. Great for solo travelers.

Clean spac ous room with a shower!!!! Nicely decorated.

We were awakened in the middle of the night by someone trying to get into our room. I contacted the front desk who blew me off saying to go back to sleep, clearly guest going to wrong room. This is understandable but what happened next wasn’t. A few minutes later the room phone rang, the front desk demanded to know why we were still occupying the room after having checked out (which we hadn’t). I explained that we were still here on the second night of a two night stay but the clerk said that was wrong but eventually said he’d would check. After being on hold for 5 minutes at perhaps 1AM, he decided that apparently their system checked us out incorrectly and added that this was not an infrequent event. SO WHY DID HE ACCUSE US OF OVERSTAYING? In the morning, I spoke to the manager who after reviewing everything apologized and said he would work with accounting to refund our second night stay and I thanked him. But nothing every happened, no refund, no phone call, nothing. I called him after several days, left a detailed message and he never even bothered to reply. TERRIBLE CUSTOMER SERVICE!

I was here for a short stay but the room was great! Easy to find, easy to park, felt like there were some amenities I didn’t have the time to utilize, downstairs lobby had lovely social areas but I had an early departure so I did not make use of them. Very comfy bed.

Nice place! Very friendly staff

The 8 ball pool Is what I enjoyed