Serene La Playa Boracay

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The staff was friendly and helpful, but the room was falling apart, not to mention no warm water.

The bathroom needs to be checked as it emits somewhat like sewer odor.

Therers no real view from the property you either see beat down biuldings or roofs the owners make up for alor with there very good customer service

The staff are friendly & helpful, location is great, 1 minute walk to the beach. Sadly we did not enjoy our stay here. The rooms let this place down terribly. I booked the deluxe double room, dark, small and overall condition was tired. The balcony was absolutely useless, tiny, with an air con unit sat on it with unpleasant views. We asked to switch rooms. We were given a family room, it was a little bigger but again it was old looking. The air con unit threw out mouldy air when switched on, it was a terrible smell. The window in the room looked out into the corridor where spare beds were being stored. After a few days we noticed the room was infested with termites. It seemed as if the staff knew! We were moved to a kingsize room. Overall this room was in better condition but still there were maintenance issues. The bathroom window didn't shut so we had mosquitoes & geckos in the room. The air con unit stank just like the one in the previous room. There were light bulbs that didn't work and to top it off the bathroom door got jammed due to a faulty handle. A guy was sent to sort it out. it would appear that this was a frequent occurrence. The handle wasn't fixed, the guy put a screw driver in the door to release it. Why not just get it fixed! Lastly the hotel booked our transfer from Godofredo Airport to the hotel. They booked through Southwest Tours. The hotel charged us 1800 peso each. We later found out the cost was actually 750 peso each. We felt this was unfair.

Replace the faucets in the bathroom. You may have a pressure issue but the main problem is a design issue. Just bite the bullet and replace them. The bathroom is always wet and musty smelling.

Great day, lovely location

Bathroom a little small

Great hotel right by the beach with all the shopping areas within walking distance.

Friendly and accomodating staff and very clean especially the lady in the front desk who starts from 2pm to 9 pm

Not on the beachfront